Diana Holland
Smyrna,GA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
Ramp Agent
Delta Airlines Global Services
Atlanta, GA
08.2024 - Current
- Loaded and unloaded baggage from aircraft using ground support equipment.
- Operated tugs and belt loaders to transport cargo efficiently.
- Ensured compliance with safety regulations during ramp operations.
Licensed Insurance Sales Agent
United Healthcare
Atlanta, GA
08.2005 - Current
- Educated customers on policy features, benefits, and coverage options.
- Conducted regular follow-ups with clients to ensure satisfaction and retention.
- Developed strong relationships with clients to foster trust and loyalty in services provided.
Front Desk Guest Services
Westin Peachtree Plaza Hotel
Atlanta, GA
08.2022 - 08.2024
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Healthcare Human Services
University of Phoenix
Online07.2012
Diploma - Accounting Concepts/Financial Systems
Interactive Learning System
Atlanta, GA03.1995
Skills
- Time management
- Attention to detail
- Verbal and written communication skills
- Problem solving
- Arrival/departure procedures
- Baggage handling
- Ground support operations
- Sales techniques
Accomplishments
- Developed relationships with 200 new clients and typically exceeded sales goals by 5%.
- Consistently maintained high customer satisfaction ratings.
- Received Front Runner Award due to number of sales
Timeline
Ramp Agent
Delta Airlines Global Services
08.2024 - Current
Front Desk Guest Services
Westin Peachtree Plaza Hotel
08.2022 - 08.2024
Licensed Insurance Sales Agent
United Healthcare
08.2005 - Current
Associate of Arts - Healthcare Human Services
University of Phoenix
Diploma - Accounting Concepts/Financial Systems
Interactive Learning System