Hector Mejia Fernandez
Orlando,FL
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion.
Overview
5
5
years of professional experience
Work History
Ramp Agent
ALLIANCE GROUND INTERNATIONAL, Building 21, JFK AIRPORT
Orlando
03.2024 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
- Provided exceptional customer service, addressing passenger concerns professionally and courteously.
- Delivered exceptional customer service by promptly addressing inquiries, concerns, and complaints.
- Assisted and motivated associates to deliver excellent customer service daily.
Customer Service
Uzurv
Florida
01.2023 - Current
- Coached call center staff through challenging customer service issues.
- Increased sales with targeted marketing initiatives and exceptional customer service.
- Enhanced branch operations by streamlining customer service processes.
- Implemented new customer service policies to maximize satisfaction and loyalty.
- Analyzed customer feedback and provided solutions to improve customer service.
- Provided exceptional customer service, resolving dealer issues quickly and effectively.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Upheld high standards for customer service and led by example.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
Loader
Dollar General Distribution Center
Orlando
08.2023 - 12.2023
- Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
- Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
- Inspected merchandise for damages prior to loading onto trucks.
- Verified accuracy of shipments against invoices or orders.
- Communicated effectively with drivers regarding any discrepancies between shipment documents and actual load.
- Maintained records of goods loaded and unloaded from vehicles.
- Followed safety protocols when operating heavy machinery such as forklifts or pallet jacks.
- Performed daily maintenance checks on all equipment used for loading and unloading operations.
Delivery Driver
Dominos Pizza Inc. (Different Location)
Orlando, FL
09.2022 - 12.2022
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Monitored fuel level throughout shift and refueled when necessary.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Warehouse Worker
Advanced Auto Parts
Orlando, Florida
08.2021 - 12.2021
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
Delivery Driver
Domino's Pizza
Orlando, Florida
03.2020 - 09.2020
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Education
High School Diploma -
Colonial High School
Orlando, FL05-2021
Skills
- Mileage Tracking
- Product Promotion
- Order Verification
- Vehicle Maintenance
- Cargo Handling
- Package scanning
- Equipment Operation
- Punctual and Reliable
- Exceptional written and verbal communication skills
- Attention to Detail
- Time Management
- Valid Driver's License
- Safe Driving
- Positive Attitude
- Problem-Solving
- Time management skills
- Dependable and reliable
- Shipping and packaging
- Heavy Lifting
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Follow-up skills
- Call management
- Product knowledge
Timeline
Ramp Agent
ALLIANCE GROUND INTERNATIONAL, Building 21, JFK AIRPORT
03.2024 - Current
Loader
Dollar General Distribution Center
08.2023 - 12.2023
Customer Service
Uzurv
01.2023 - Current
Delivery Driver
Dominos Pizza Inc. (Different Location)
09.2022 - 12.2022
Warehouse Worker
Advanced Auto Parts
08.2021 - 12.2021
Delivery Driver
Domino's Pizza
03.2020 - 09.2020
High School Diploma -
Colonial High School