Matthew Hernandez
Austin,TX
Summary
Reliable Food Delivery Driver known for high productivity and efficient task completion. Skilled in navigating routes, customer service, and time management to ensure fast and accurate deliveries. Excel in communication, adaptability, and problem-solving to meet diverse customer needs and maintain satisfaction. Committed to safety and quality service in every delivery.
Overview
3
3
years of professional experience
Work History
Food Delivery Driver
Alonti
Austin, TX
03.2025 - Current
- Ensured that the correct order was delivered to the customer.
- Loaded and unloaded delivery vehicles with food items.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
- Provided excellent customer service throughout the delivery process.
- Complied with company policies related to safe driving practices and procedures.
- Maintained cleanliness of vehicle interior and exterior.
- Recorded accurate mileage log information during each shift.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Followed all safety protocols while driving.
- Carried food in insulated bags to maintain hot or cold temperature.
Sales Associate
Uptown Cheapskate
El Paso, TX
11.2022 - 04.2025
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Team Member
Chic-Fil-A
Austin, TX
01.2025 - 03.2025
- Collaborated with team members to achieve daily goals.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Upheld high standards of productivity and quality in operations.
- Identified needs of customers promptly and efficiently.
Partner
Starbucks
El Paso, TX
06.2022 - 12.2024
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ground beans for espresso shots according to individual customer specifications.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Created promotional displays for advertising special events or promotions at the cafe.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
High School Diploma -
Valle Verde Early College High School
El Paso, TX05-2021
Skills
- Route planning
- GPS navigation
- Team collaboration
- Safety protocols
- Problem solving
- Time management
- Effective communication
- Problem-solving
- Food handling
- Cooking
- Quick learner
- Valid Driver's license
- Heavy lifting
- Mileage tracking
- Late shift availability
- Self motivation
- Multitasking Abilities
Languages
English
Professional
Spanish
Limited
Timeline
Food Delivery Driver
Alonti
03.2025 - Current
Team Member
Chic-Fil-A
01.2025 - 03.2025
Sales Associate
Uptown Cheapskate
11.2022 - 04.2025
Partner
Starbucks
06.2022 - 12.2024
High School Diploma -
Valle Verde Early College High School
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