Keith Kelly

Ramp Agent

Southwest Airlines

Baltimore, MD

01.2023 - 12.2024

Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Operated conveyor belts, push-back tractors and aircraft tugs daily.
Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
Communicated effectively with ground crew members to ensure smooth operation of flights.
Maintained on-time connections by guiding aircraft to and from gate positions.
Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
Monitored weather conditions regularly in order to adjust operations accordingly when needed.
Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
Followed safety procedures such as using reflective gear while working on the ramp.
Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Loaded and unloaded aircraft cargo, passenger baggage and freight.
Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Connected electrical power units and service hoses to aircraft.
Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.