Diana Iovescu
Antelope
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
15
15
years of professional experience
Work History
Program Manager III- Centers for Reproductive Health/IVF
Kaiser Permanente- The Permanente Medical Group
07.2024 - Current
- Manages high volume of patient cases involving egg donation, surrogacy and FDA managements for fertility preservation patients
- Creates workflows to regionalize all the IVF centers to streamline the work and create manageable processes for all staff to follow
- Consistently adapts to the evolving needs of a growing department by remaining flexible in my work and leveraging available resources to support others through the transition.
- Utilizes multiple platforms to ensure effective and clear communication with patients and staff and promotes transparency in the work being carried out
- Uses my ability to be organized to provide clear instruction and serve as a resource to my department and patients alike
- Works well in both a team setting to foster collaboration within the departments and individually, in being able to prioritize my work and ensure that my work is completed in a timely manner
- Developed and implemented standardized office policies and procedures for third-party cases, ensuring compliance and uniformity across all department sites.
- Leveraged diverse digital platforms and tools to optimize information dissemination and significantly enhance the overall patient experience.
- Responds promptly and efficiently to messages to ensure timely distribution of important information to staff and senior leadership.
- Collaborates across all three IVF centers to ensure consistency in workflows, proactively address emerging issues, and provide feedback on ongoing activities to maintain compliance with federal, state, and local regulations.
Administrative Coordinator II- Center for Reproductive Health/ IVF
Kaiser Permanente- The Permanente Medical Group
12.2022 - 07.2024
- Coordinates and prioritizes daily and weekly workflows to maximize productivity within the patient and revenue-focused department with minimal guidance
- Reviews insurance coverages and policies on a consistent basis to mitigate potential issues in the future and to ensure patient satisfaction
- Develops and implements provider schedules, adapting to changes for consistent operations
- Solutions-driven communicator that supports staff at all levels to review and find solutions through the development and implementation of policies and procedures
- Provides efficient support and guidance to the department and local teams through effective written and oral communication on various MS platforms
- Initiates innovative solutions in clinic development by gathering data to assist in reaching departmental goals and timelines
- Effectively works both independently and in a team setting to efficiently communicate to other sites when needed and collaborate with team members for policy updating and/or creation
- Analyze and coordinate urgent referrals to maintain established workflows and collaborates with team members to ensure complex cases are managed correctly
- Participates in the auditing of procedures to mitigate risk and increase patient safety
Medical Assistant- Oncology & Center for Reproductive Health
Kaiser Permanente- The Permanente Medical Group
11.2015 - 12.2022
- Led team monthly conference meetings as a team leader within a multifaceted team using effective oral and written communication
- Supervised ergonomic evaluations for staff including budgeting and allocation of equipment
- Developed and initiate the workflows followed by newly hired staff in addition to creating the curriculum for the implementation of training throughout the department.
- Multifaceted communication skills with providers and clients dealing in highly sensitive and technical matters whereby clear and relatable communication is required.
- Planned daily work assignments based on staff skills and experience
- Analyzed patients’ complex needs and develop solutions or find alternatives that would still create a satisfactory customer care experience
- Managed large call volumes from patients and providers providing solution, guidance, facilitation of further follow-up and guidance (often with the support with interpreters due to the multicultural environment)
Medical Assistant- Podiatry
DHMF- Mercy Medical Group
06.2014 - 11.2015
- Effectively maintained work flows to maximize efficiency of the provider’s schedule
- Prioritized satisfactory customer service throughout all facets of the client’s care and maintained this through continual education
- Simultaneously worked and communicated effectively in a team dynamic while maintaining organization and focus singularly
- Oversaw the implementation of strategic work flows to ensure proper training for covering staff
Medical Assistant- Allergy and Immunology
Integrated Medical Services
12.2010 - 12.2013
- Participated in the transition of this multisector department to have the means to handle large patient volumes and procedures
- Efficiently and extensively used Citrix and Allscripts programs to effectively manage client inquiries and requests
- Ascertained the importance of standard training for all staff to ensure proper outcomes for the tests performed
- Developed the ability to communicate with all providers by adapting to their specific needs
Education
Bachelor’s degree of Science - Health Sciences
University of Arizona
05.2010
Medical Assistance Program - undefined
Arizona College of Allied Health
01.2011
Skills
- Healthcare Expertise
- Leadership
- Project management
- Stakeholder communication
- Data analysis
- Detail-oriented
- Problem-solving
- MS office applications
Timeline
Program Manager III- Centers for Reproductive Health/IVF
Kaiser Permanente- The Permanente Medical Group
07.2024 - Current
Administrative Coordinator II- Center for Reproductive Health/ IVF
Kaiser Permanente- The Permanente Medical Group
12.2022 - 07.2024
Medical Assistant- Oncology & Center for Reproductive Health
Kaiser Permanente- The Permanente Medical Group
11.2015 - 12.2022
Medical Assistant- Podiatry
DHMF- Mercy Medical Group
06.2014 - 11.2015
Medical Assistant- Allergy and Immunology
Integrated Medical Services
12.2010 - 12.2013
Medical Assistance Program - undefined
Arizona College of Allied Health
Bachelor’s degree of Science - Health Sciences
University of Arizona
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