Hi, I’m
Diana Johnson
Marietta,GA
Summary
Skilled Financial Representative with exceptional sales acumen and a customer service-oriented mindset. Dedicated to exceeding targets on a consistent basis while pursuing professional development opportunities that enhance knowledge and abilities.
Overview
16
years of professional experience
Work History
Northwestern MutualBuckhead, GA
Financial Representative
01.2022 - Current
Job overview
- Provide Education and Information about the different aspects of holistic financial planning for families and business owners around risk management, college, wealth, retirement, and long-term care planning.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Meet individually with prospecting clients to determine their financial objectives, risk tolerance, income, assets, expenses, retirement goals, and distribution strategies.
- Approached clients and developed trust in conversations through use of effective interpersonal and people skills.
ComcastAtlanta, GA
Sr. Customer Communications Specialist
12.2021 - 12.2021
Job overview
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Oversaw marketing communications calendar timelines, governance standards for bill messages, ad pages, and letters.
- Analyzed projects with cross-functional teams at region, division, and headquarters to secure strategy alignment.
ComcastAtlanta, GA
Sr. Marketing Operation Specialist
08.2007 - 12.2017
Job overview
- Provided daily status of projects and deadlines to senior management while ensuring successful, timely completion.
- Steered efforts to streamline processes with billing, project management, finance, customer care and order entry teams.
- Assisted with the launch of innovative customer engagement platforms to increase sales & work order entry effectiveness.
- Regulated project controls for seasonal, upgrade, competitive, promotional, retention offer launches, and deployments
Education
Georgia State UniversityAtlanta, GA
Bachelor of Science from Marketing
12.2016
Georgia State UniversityAtlanta, GA
Bachelor of Science from Business Administration
12.2014
Skills
- Customer Service
- Project Management
- Sales Expertise
- Risk Analysis
- Financial Planning
- Product Recommendations
- Relationship Building
- Continuous Professional Development
Languages
English
Professional
Spanish
Professional
Timeline
Financial Representative
Northwestern Mutual
01.2022 - Current
Sr. Customer Communications Specialist
Comcast
12.2021 - 12.2021
Sr. Marketing Operation Specialist
Comcast
08.2007 - 12.2017
Georgia State University
Bachelor of Science from Marketing
Georgia State University
Bachelor of Science from Business Administration
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