Diana Johnson
Aurora,CO
Summary
Dynamic professional with a proven track record at Fort Logan Mental Health Hospital, excelling in stakeholder engagement and compliance oversight. Adept at process optimization, I successfully managed high-volume tasks with precision, ensuring superior service delivery. My effective communication and detail orientation have consistently driven positive outcomes in challenging environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Assistant I
Fort Logan Mental Health Hospital
11.2025 - Current
- Delivered exceptional customer service to Medical Services Clinic, enhancing patient experience.
- Assists with scheduling needs for Medical Clinic staff and providers, showcasing precision and superior organizational skills.
- Processed Personnel Action Forms (PAFs) in eClearance with high accuracy, ensuring compliance and efficiency.
- Facilitated staff onboarding to create a streamlined process, improving integration for new hires.
- Assists with purchasing requests with urgency and tact.
- Demonstrated initiative by proactively identifying and completing additional tasks. with various projects and tasks without being asked to do so.
- Punctual and timely with attendance, deliverables, and daily duties/tasks.
Community Mobile Crisis Specialist
Denver Health
05.2025 - Current
- Provides trauma informed care to constituents in the community experiencing mental health crises.
- Facilitated referrals and support services for individuals experiencing suicidal ideations/behaviors, enhancing access to critical mental health resources.
- Employed a peer-support approach to foster compassion, understanding, and integrity, positively impacting constituents in crisis.
- Provides excellent resource connection and follow up care to clients.
- Applied mental health principles to establish a mental health-first platform, ensuring quality care and support for community members.
Business Services Financial Professional
University of Colorado Medicine at Anschutz
Aurora, USA
01.2025 - 04.2025
- Delivered comprehensive administrative support to Transplant Division, ensuring seamless operations.
- Managed the Transplant Division’s budget and revenue through tracking expenditures, encumbrances, endowments, and grants via strong collaboration with the University’s financial department.
- Reconciled expense reports in Core360 and Concur with extreme accuracy and precision.
- Procured supplies and reconciled monthly expenses, maintaining budgetary accuracy.
- Arranged travel for 9 surgeons and reimbursed travel expenses when applicable.
- Coordinated meetings for transplant staff, enhancing communication and collaboration.
- Provided back up support to the transplant surgery scheduling team via answering patient phone calls and looking up appointment information in EPIC.
- Aurora, CO
Accreditation Analyst/Management Associate
City and County of Denver Government
Denver, USA
10.2022 - 01.2025
- Provided exceptional education of accreditation practices for the Denver Sheriff Department to internal/external stakeholders via training new hires.
- Facilitated in-person and virtual training on accreditation practices for new employees at the Denver Sheriff Department, enhancing their understanding and adherence to standards.
- Created effective training curriculum using the adult learning theory.
- Facilitated discussions throughout the training to foster collaboration and understanding.
- Adapted quickly to changing units and employee turnover, maintaining the importance and consistency of critical accreditation standards.
- Ensured continuity of care of incarcerated individuals through strict compliance with American Correctional Association standards (800 total).
- Collected and organized over 2800 documents from two Denver detention centers for auditor submission, ensuring completeness and alignment with accreditation standards.
- Analyzed managerial practices to identify deficiencies and provided actionable recommendations for improvement, supporting enhanced compliance.
- Self-starter of various projects, lead steering committees for process improvements/implementation with measurable success.
- Adherence to privacy laws and HIPPA regulations when reviewing the files of incarcerated people that contained medically sensitive information.
- Successfully re-accredited the Denver Sheriff Department for the next 3 years.
- Denver, CO (8 years)
Intake Case Manager- Denver Human Services
City and County of Denver Government
Denver, USA
05.2021 - 09.2022
- Connected marginalized and vulnerable populations to essential resources and services through comprehensive case management.
- Advocated for sustainable solutions for juveniles and families in the juvenile justice system, contributing to efforts aimed at reducing recidivism.
- Collaborated in Diversity, Equity, and Inclusion work groups to enhance family support through cultural humility and equitable case management practices.
- Denver, CO (8 years)
Program Manager – DOTI
City and County of Denver Government
Denver, USA
02.2017 - 05.2021
- Collaborated with steering committee to enhance Accela, a city-wide software system, resulting in improved service delivery for the public.
- Analyzed citywide applications, identifying key areas for process improvement to streamline operations.
- Processed over 2500 permit applications with precision, quality, and accuracy.
- Delivered exceptional customer service and administrative support, ensuring high satisfaction and operational efficiency.
- Denver, CO (8 years)
Administrative Assistant to the Colorado Department of Revenue and the Department of Labor and Employment
State of Colorado
, USA
05.2015 - 02.2017
- Batched 1000+ titles and registrations with precision, ensuring compliance with departmental standards.
- Collaborated with team to meet department goals, contributing to project success through shared efforts.
- Coordinated with team to deliver high-quality work, maintaining error-free output.
Education
Master’s degree - Health Administration
MSU Denver
Denver, CO12.2024
Bachelor's degree - Social Work
MSU Denver
Denver05.2021
Skills
- Stakeholder engagement
- Onboarding processes
- Process optimization
- Compliance oversight
- Case management
- Detail orientation
- Effective communication
Certification
Basic Life Systems (BLS) Certified, 11/25
Timeline
Program Assistant I
Fort Logan Mental Health Hospital
11.2025 - Current
Community Mobile Crisis Specialist
Denver Health
05.2025 - Current
Business Services Financial Professional
University of Colorado Medicine at Anschutz
01.2025 - 04.2025
Accreditation Analyst/Management Associate
City and County of Denver Government
10.2022 - 01.2025
Intake Case Manager- Denver Human Services
City and County of Denver Government
05.2021 - 09.2022
Program Manager – DOTI
City and County of Denver Government
02.2017 - 05.2021
Administrative Assistant to the Colorado Department of Revenue and the Department of Labor and Employment
State of Colorado
05.2015 - 02.2017
Master’s degree - Health Administration
MSU Denver
Bachelor's degree - Social Work
MSU Denver