Diana Gieck
El Paso County Clerk and Recorder
Colorado Springs,CO
14
years of professional experience
Dynamic professional with extensive experience in administrative roles, bilingual communication, and customer service. Proven ability to train teams and enhance productivity while maintaining high-quality standards.
Work History
Motor Vehicle Operations Coordinator
2 Years 8 Months- Assisting customers with Motor Vehicle transactions while providing excellent customer service
- Assisting with Drivers License transactions, while answering question for customers and guiding them with any reinstatement or suspension questions
- Phone bank representative. Answering the phones for our four offices in El Paso County Clerk and Recorder offices and assisting with answering customer questions, performing transactions via phone, and guiding customers to the correct departments within El Paso County
- Working in a timely manner while multi tasking to ensure productivity is met
- Cashier experience. Taking in cash, checks, credit/debit cards, and electronic checks to process customer payments
- Assist with closing duties assigned by the office, which include, locking inventory, restocking, shred, and ensuring legal documents are locked for the night
- Translating transactions from Spanish to English to assist both co-workers and customers
- Experience with administrative work, typing, and computer skills
- Sprit leader. Volunteered to assist with spirit projects in the office, such as birthday celebrations, pot luck parties, goodbye cards, and other projects to help with the overall moral of our office
- Ensuring that the El Paso County's vision, purpose, and values are being met on a daily basis
Bakery Department Manager
2 Years 7 Months- Train, supervise, and evaluate bakery staff on proper baking techniques
and safety procedures. - Monitor staff performance, providing feedback and guidance to ensure
quality standards are met. - Schedule employees to keep bakery shifts well-staffed for peak times and
holidays. - Coach staff on strategies to enhance performance and improve customer
relations. - Ensuring paperwork is organized and up to date
- Ordering to ensure we have the proper products needed
- Creating a positive culture
Baking Training Specialist
8 Years 8 Months- Lead Bakery Trainer for the Colorado Market and assistant bakery manager for fourteen cafe locations in the Colorado Springs/ Denver area.
- Training of new hires and certifying bakery trainers.
- Leading by example by following the companies policies and rules of
conduct. - Ensuring product quality by utilizing the companies tools and systems.
- Assisting with training of new products.
- Ensure food cost knowledge is being applied on a daily basis by the use of
proper measurement tools and handling of products. - Educating on proper equipment use and preventative maintenance.
- Enforcing sanitation and organization of the cafes.
- Educate the importance of team work by boosting employee morale and productivity.
- Couching the staff of the importance of exceptional customer service.
Education
Associate of Arts - Baking And Pastry
Skills
Administrative work
Detail orientated
Process implementation
Bilingual/ Spanish
Languages
Spanish
Native or Bilingual
Timeline
Motor Vehicle Operations Coordinator
El Paso County Clerk and Recorder
12.2023 - CurrentRead More
Bakery Department Manager
Albertsons LLC
05.2021 - 12.2023Read More
Baking Training Specialist
Manna Development Group LLC Dba Panera Bread
09.2012 - 05.2021Read More
The Art Institute of Colorado
Associate of Arts from Baking And Pastry
Read More