Diana Jusino Gonzalez
San Jose,CA
Summary
Results-oriented professional with a passion for achieving goals and motivating others, seeking a civilian role within the U.S. Space Force. Creative Problem Solver with a people-centered approach, bringing creativity, adaptability, and an ability to inspire teamwork. Eager to contribute to mission objectives with an innovative mindset and commitment to excellence.
Strong skills include effective communication, problem-solving ability, and team leadership. Previous work has consistently enhanced performance and inspired people.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Afterschool Leader
YMCA
San Jose, USA
01.2021 - Current
- Developed and executed structured programs and activities to enhance team cohesion, strategic thinking, and collaborative skills, fostering a mission-driven environment
- Maintained operational efficiency and a secure workspace by implementing protocols that ensure safety, accountability, and clear expectations for all team members
- Coordinated with cross-functional teams to assess project progress, address individual and team needs, and uphold standards of excellence
Barista & Customer Service
Main Brew Coffee Shop
Fort Walton Beach, USA
01.2019 - 01.2020
- Engaged over 500 customers daily, delivering a warm and welcoming experience that reinforced the shop’s reputation for excellence
- Adapted to multiple roles, demonstrating flexibility and resilience in a fast-paced environment and strengthening team cohesion
Shift Supervisor
Starbucks
Hurlburt Field, USA
01.2018 - 01.2019
- Led a diverse team of 15 employees, fostering a collaborative and goal-driven environment that encouraged peak performance and personal growth
- Pioneered the opening of a new store location, achieving revenue targets in two months through innovative customer service practices and efficient inventory management
- Coached new employees on best practices, cultivating a high-performance team aligned with the organization’s mission and values
Customer Service Representative
Base Exchange
Hurlburt Field, USA
01.2017 - 01.2018
- Motivated team members in a high-energy environment, balancing productivity with creativity to enhance the customer experience
- Increased team efficiency and customer satisfaction, driving a 50% boost in sales within three months by building rapport with customers and fostering a positive work culture
- Implemented safety and quality standards with a proactive approach, contributing to a supportive and efficient workplace
Education
Bachelor of Science - Technical Management, Human Resources
Embry-Riddle Aeronautical University
05.2025
Associate of Science - Aeronautics
Embry-Riddle Aeronautical University
05-2016
Bachelor of Science - Chemical Engineering
University of Puerto Rico
Mayaguez, PR01.2014
Skills
- Strategic Leader - Natural ability to inspire others
- Smart Communicator can effectively connect with diverse teams
- Precise organizer—detail-oriented, who ensures projects are executed efficiently
- Mission-focused, results-driven, and committed to meeting objectives
- Creative problem solver - Out-of-the-box thinking to find solutions for complex problems
- Interpersonal diplomacy: an effective mediator of conflict while fostering teamwork and building a positive work environment
- Analytical and resourceful - Making well-informed, data-driven decisions to enhance accuracy and mission outcomes
- Goal-Oriented Project Manager - Setting and achieving clear goals that are completed on time, and meeting high standards of quality
- Strong work ethic that showcases a passion for people, acieving satisfyuing results through an innovating approach and excellencce
Certification
- American Sign Language (ASL) - Currently undergoing training, Conversational
- First Aid and CPR Certified
Awards
- Recognized for excellence in both English and Spanish communication skills.
- Achieved a 3.70 GPA in Associate studies and a 3.90 GPA in high school through commitment to continuous improvement.
- Celebrated for contributions to team dynamics, customer satisfaction, and efficiency in previous roles.
Professionalreferences
Available upon request.
Affiliations
On 2024, I achieved the goal of completing 77 miles in 9 weeks alongside my sister. This is an example of a S.M.A.R.T. goal (Specific, Measurable, Achievable, Relevant and Time-bound).
I have participated in weekly 5k runs and as part of my social activities, I am a member of a dance group that gets together twice a week.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
American Sign Language
Limited
Timeline
Afterschool Leader
YMCA
01.2021 - Current
Barista & Customer Service
Main Brew Coffee Shop
01.2019 - 01.2020
Shift Supervisor
Starbucks
01.2018 - 01.2019
Customer Service Representative
Base Exchange
01.2017 - 01.2018
Bachelor of Science - Technical Management, Human Resources
Embry-Riddle Aeronautical University
Associate of Science - Aeronautics
Embry-Riddle Aeronautical University
Bachelor of Science - Chemical Engineering
University of Puerto Rico
Similar Profiles
Rylie CaslerRylie Casler
Childcare Counselor at YMCAChildcare Counselor at YMCA
Ella FryeElla Frye
Lifeguard at YMCALifeguard at YMCA
Lillian CookLillian Cook
Childwatch Aid at YMCAChildwatch Aid at YMCA
Spencer SmithSpencer Smith
Youth Baseball Coach at YMCAYouth Baseball Coach at YMCA
Brandon Zaragoza-UribeBrandon Zaragoza-Uribe
Journeyman Sheet Metal Worker at Paragon Mechanical Inc.Journeyman Sheet Metal Worker at Paragon Mechanical Inc.