Diana Karen
North Andover,MA
Summary
Dedicated workforce development and healthcare education professional with a Master of Science in Organizational Development and a Bachelor of Science in International Business Administration. Experienced in workforce development, healthcare education, alumni engagement, career coaching, program coordination, and direct patient care. Proven ability to develop educational resources, facilitate workshops, build employer and community partnerships, analyze program outcomes, and support diverse adult learners in achieving employment and career advancement goals. Recognized for exceptional communication, relationship-building, and organizational skills with experience collaborating across healthcare organizations, educational institutions, nonprofit agencies, and community partners. Passionate about empowering individuals through education, workforce readiness, and lifelong learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supplemental Instructor & Alumni Advisor
Notre Dame Education Center
Lawrence, MA
09.2023 - Current
- Develop instructional materials supporting healthcare English, medical terminology, and workplace communication for Nursing Assistant students.
- Teach professional skills, communication strategies, and workplace readiness through interactive classroom activities.
- Provide individualized career coaching to 250+ alumni, including resume development, interview preparation, job applications, and career planning.
- Facilitate four workforce development workshops annually in collaboration with employers, colleges, and community partners.
- Collaborate with leadership to develop alumni engagement strategies that support employment retention and career advancement.
- Track graduate employment outcomes, job satisfaction, and career goals through ongoing alumni outreach.
- Maintain a 75% alumni survey response rate through effective engagement and follow-up strategies.
- Collect, analyze, and report program data to support evaluation, improvement, and strategic planning.
- Engage alumni as mentors to share healthcare career experiences with current students.
Resident Assistant
Brightview Senior Living
06.2024 - 07.2025
- Provided compassionate support to residents while promoting dignity, independence, and quality of life.
- Assisted with activities of daily living (ADLs) and monitored changes in resident needs.
- Communicated observations and concerns to nursing staff for care plan updates.
- Encouraged resident participation in wellness and community activities.
Certified Nursing Assistant
Holy Family Hospital-Telemetry Unit
07.2023 - 01.2024
- Provided direct patient care while maintaining safety, comfort, and dignity.
- Assisted patients with activities of daily living and encouraged independence.
- Obtained and documented vital signs and blood glucose measurements.
- Communicated patient status changes to nursing staff in a fast-paced hospital environment.
Administrative Assistant
African Family Holistic Health Organization (AFHHO)
Portland, OR
01.2022 - 08.2022
- Coordinated prenatal and postpartum education programs and community outreach initiatives.
- Maintained confidential client documentation and program records.
- Connected community members with housing resources and support services.
- Managed office communications, inventory tracking, and administrative operations.
Direct Support Professional
Mak Adult Foster Home
Portland, OR
12.2019 - 01.2022
- Supported residents with personal care, mobility, nutrition, and daily living activities.
- Monitored physical and behavioral changes and communicated concerns to supervisors.
- Promoted resident safety, independence, and emotional well-being.
Direct Support Professional
Adam Foster Home
Portland, OR
01.2020 - 09.2020
- Assisted residents with personal care, mobility support, housekeeping, and transportation.
- Coordinated medical appointments and community activities.
- Reported health, medication, and behavioral concerns for appropriate follow-up.
Marketing Assistant
Westcon-Comstor Africa
06.2017 - 08.2018
- Supported regional marketing initiatives across East Africa, West Africa, and Indian Ocean regions.
- Coordinated conferences, workshops, and promotional events from planning through completion.
- Developed marketing content, managed customer outreach, and supported relationship development.
- Conducted market research and maintained customer databases.
- Supported lead generation, partnership development, and campaign reporting.
Education
Master of Science - Organizational Development
United States International University-Africa
Bachelor of Science - International Business Administration, Finance
United States International University-Africa
Certified Nursing Assistant Program - undefined
Notre Dame Education Center
Certificate - PC Applications & Business English
Strathmore University
Skills
- Workforce Development & Career Advancement
- Healthcare Education & Adult Learning
- Career Coaching & Employment Support
- Alumni Engagement & Retention Strategies
- Employer & Community Partnerships
- Program Development & Coordination
- Data Collection, Evaluation & Reporting
- Workshop Facilitation & Training Delivery
- Strategic Planning & Relationship Building
- Cross-Cultural Communication & Inclusion
- Professional Communication & Public Speaking
- Microsoft Office Suite & Technology Skills
- Critical Thinking & Problem Solving
- Organizational Skills & Time Management
- Patient-Centered Care
Certification
- Massachusetts Certified Nursing Assistant (CNA)
- DPH Approved Nurse Assistant Training Certificate
- Home Health Aide (HHA)
- Basic Life Support (BLS/CPR & AED)
- First Aid Certification
- Caregiver Certificate
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Resident Assistant
Brightview Senior Living
06.2024 - 07.2025
Supplemental Instructor & Alumni Advisor
Notre Dame Education Center
09.2023 - Current
Certified Nursing Assistant
Holy Family Hospital-Telemetry Unit
07.2023 - 01.2024
Administrative Assistant
African Family Holistic Health Organization (AFHHO)
01.2022 - 08.2022
Direct Support Professional
Adam Foster Home
01.2020 - 09.2020
Direct Support Professional
Mak Adult Foster Home
12.2019 - 01.2022
Marketing Assistant
Westcon-Comstor Africa
06.2017 - 08.2018
Bachelor of Science - International Business Administration, Finance
United States International University-Africa
Certified Nursing Assistant Program - undefined
Notre Dame Education Center
Certificate - PC Applications & Business English
Strathmore University
Master of Science - Organizational Development
United States International University-Africa