Diana Kaucher
Birmingham
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
14
14
years of professional experience
Work History
A/R Collections
Robert Half Staffing Agency
12.2024 - 02.2025
- Collections of delinquents accounts 30 to 120 days plus for a roofing company.
- Contacting homeowners to collect past due invoices
- Resolving customer complaints
- Tracking payments in company database
Office Administrative Assistant
C&D Home Solutions
07.2020 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Scheduling of window and door installations
- Providing exceptional customer service when addressing client inquires via phone or email correspondence
- Maintain computer data files via CRM
- Maintained inventory of office supplies and placed orders.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Claims Manager
Lonesome Oak Trading Company
03.2019 - 02.2020
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs
- Enhanced customer satisfaction with timely and accurate claims resolutions
- Streamlined communication between adjusters and clients, expediting claim resolution times
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts
- Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes
- Documented and communicated timely claims information while supporting accurate outcomes
- Negotiated settlements with claimants, achieving fair outcomes while controlling costs
- Improved claims processing efficiency by implementing streamlined workflow procedures
Claims Analyst
Mohawk Industries Inc
11.2018 - 03.2019
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes
- Researched claims and incident information to deliver solutions and resolve problems
- Processed replacement orders once claim has been validated
- Processing all material, freight, pricing, and tax claims
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims
Claims Analyst
The Dixie Group: Manufacturer Of Carpet And Area Rugs
01.2015 - 11.2018
- Data entry of claims filings on carpet rolls and custom rugs
- Data entry of reorders of carpet connected to claims via AS400 software
- Assisted in resolutions and validations of shipping and freight claims
- Aided the top 3 salesman with claims issues and broadloom orders for all 3 flooring divisions
- Resolved claim issues with independent inspectors in the flooring industry
- Dealt with the manufacturing aspects of the broadloom industry
Staffing
Randstad
01.2014 - 01.2015
- Worked with various customers and clients within the hospitality industry as needed
- Worked as temporary employee for various flooring companies to fill employee gaps within the companies
Manager of Banquet Operations
Coosa Country Club
09.2013 - 01.2014
- Executed events according to the according to the Marketing Director guidelines
- Assisted the Executive Chef and Food & Beverage in Club functions
- Supervised the maintenance and safety guidelines of the banquet facilities
- Lead all training of banquet staff in disciplines of hospitality etiquette
Employee Relations Representative
Turner Food Systems
06.2013 - 09.2013
- Data entry of daily sales in Peachtree Accounting System
- Calculated daily and food and labor costs for restaurant
- Reconciled bank statements
- Assisted in processing payroll
- Handled accounts receivables and accounts payables
Banquet Server
Barnsley Garden Resort
04.2011 - 01.2012
- Served appetizers, delivered entrees, and refilled beverages for banquet guests
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments
- Set up banquet tables and chairs based on event requirements
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Maintained flexible work schedule to meet event needs
Education
Ivy Tech College - Business and Office Technology
Ivy Tech College
Richmond, IndianaHigh School Diploma -
Pinson Valley High School
Pinson, AL05.1981
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Billing
- Scheduling and calendar management
- Document Management
- Clerical Support
- Credit and collections
- Mail handling
- Scheduling
- Scheduling Coordination
- Conflict Management
- Policy Implementation
Websites
Timeline
A/R Collections
Robert Half Staffing Agency
12.2024 - 02.2025
Office Administrative Assistant
C&D Home Solutions
07.2020 - 06.2024
Claims Manager
Lonesome Oak Trading Company
03.2019 - 02.2020
Claims Analyst
Mohawk Industries Inc
11.2018 - 03.2019
Claims Analyst
The Dixie Group: Manufacturer Of Carpet And Area Rugs
01.2015 - 11.2018
Staffing
Randstad
01.2014 - 01.2015
Manager of Banquet Operations
Coosa Country Club
09.2013 - 01.2014
Employee Relations Representative
Turner Food Systems
06.2013 - 09.2013
Banquet Server
Barnsley Garden Resort
04.2011 - 01.2012
High School Diploma -
Pinson Valley High School
Ivy Tech College - Business and Office Technology
Ivy Tech College
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