DIANA KIRK
Summary
Dynamic, results-driven professional with a strong sense of initiative and a positive, self-motivated attitude. Adept at problem-solving and thriving in challenging situations. Proven ability to collaborate effectively in team environments and deliver results in fast-paced, rapidly growing startup settings.
Overview
19
19
years of professional experience
Work History
Senior Solutions Consultant
iTutor.com dba Fullmind
12.2022 - Current
- Established inaugural end-to-end RFP process, generating over $3 million in new business opportunities.
- Achieved 350% increase in RFP/RFI submissions with win rate exceeding 46%.
- Collaborated with marketing and sales teams to drive RFP-related revenue through strategic initiatives.
- Created comprehensive RFP content library to maintain accuracy and relevance of materials.
- Managed team of 12 sales consultants, fostering collaboration and performance excellence.
- Developed and maintained a reporting process for usage across 200+ school districts within 25 BOCES.
Solutions Consultant
iTutor.com
12.2021 - 12.2022
- Collaborated with Sales to effectively present iTutor solutions to prospective clients
- Supported onboarding of new sales representatives and led competitive positioning in prospect discussions
- Identified early-stage opportunities for client growth and expansion
- Defined customer success metrics during the pre-sale phase to align expectations and outcomes.
- Set service delivery expectations and facilitated smooth handoffs to Onboarding and Customer Success teams
Relationship Manager
iTutor.com, Inc.
Jericho, USA
03.2016 - 10.2017
- Worked cross-functionally with finance, operations, and sales teams to ensure iTutor was operating efficiently while ensuring successful program implementation
- Created a streamlined billing process
- Championed the use of Salesforce and started customization of Salesforce as a tool to be used company-wide
- Supported the Sales team in their pre-sale process; creating proposals, providing marketing materials and decks
Sales Director
inPowered
New York, USA
07.2012 - 09.2015
- Responsible for driving new client revenue
- Managed day to day client relationships including preparing decks, providing reporting, ensuring timelines were met
- Key Highlights
- In 2015, our team broke first beauty brand (L'Oreal), closing two divisions in two months, and first luxury auto account (Jaguar/Land Rover)
- Closed 500k in Q4 '13 new business revenue, exceeding quarterly quota by 158%
Senior Account Executive
inPowered
New York, USA
07.2012 - 09.2015
- Responsible for the account management of all Southeast US accounts, including two of the company's largest accounts - AT&T and Verizon
- Provided weekly reporting and analysis of campaign performance
- Presented upsell presentations and opportunities to agencies and clients
- Regarded as the internal expert at showcasing the company platform to potential clients, highlighting features and use cases
Client Account Manager
SX2 Media Labs
New York, USA
10.2007 - 07.2012
- Company Overview: acquired by Ziff Davis
- Supported 50% of sales team revenue, handling accounts HP, Intel, and Dell
- Managed pre and post-sale processes including proposals, presentations, reporting and renewals
- Internal liaison between sales and ad operations
- Acquired by Ziff Davis
Communications Analyst- Chevron Corporation
Mediaedge: CIA
New York, USA
10.2006 - 10.2007
- Coordinated the planning, execution and reconciliation of multimillion dollar multimedia plans across EMEA markets
- Responsible for overseeing conference support and sponsorships from inception to completion for national and international conferences including Gastech, APEC, G8 Summit
Assistant Analyst- Cingular Wireless
Mediaedge: CIA
New York, USA
10.2006 - 10.2007
- Assisted in the development of comprehensive media plans during the Cingular/AT&T merger
- Created competitive analysis and incremental media recommendations to combat competitive presence in specific markets
Education
B.A. - Communications
Loyola College
Baltimore, MD01-2006
Skills
- Pre-sales support
- Customer success and account management
- Client onboarding processes
- RFP management and proposal development
- Cross-functional collaboration
- Sales strategy and business development
- Competitive analysis
Hobbies and Interests
- Skiing
- Travel
- Cooking
- Live Music
Volunteer Experience
- PTA Board Member
- Volunteer, Pancreatic Cancer Action Network
- Volunteer, Lustgarten Foundation
- Volunteer, Helping Hands Rescue Mission
References
References available upon request.
Timeline
Senior Solutions Consultant
iTutor.com dba Fullmind
12.2022 - Current
Solutions Consultant
iTutor.com
12.2021 - 12.2022
Relationship Manager
iTutor.com, Inc.
03.2016 - 10.2017
Sales Director
inPowered
07.2012 - 09.2015
Senior Account Executive
inPowered
07.2012 - 09.2015
Client Account Manager
SX2 Media Labs
10.2007 - 07.2012
Communications Analyst- Chevron Corporation
Mediaedge: CIA
10.2006 - 10.2007
Assistant Analyst- Cingular Wireless
Mediaedge: CIA
10.2006 - 10.2007
B.A. - Communications
Loyola College