Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Knight

San Tan Valley,AZ

Summary

Solutions driven and business focused professional with experience in mortgage processing, ability to assist and support the sales and operation team members with functions designed to streamline daily business processes, increase efficiency, and ignite team performance.

Overview

2025
2025
years of professional experience

Work History

Mortgage Fulfillment Specialist III

BBVA
  • Company Overview: Responsible for the processing of refinance and purchase mortgages for a Large, FDIC insured mortgage bank
  • Responsible for the processing of refinance and purchase mortgages for a Large, FDIC insured mortgage bank
  • Loans consisted of FHA, Fannie Mae, Bonds, Convectional, Jumbo loans and Freddie Mac and VA loan programs
  • Responsible for all RESPA/APR checks for the site to be sure all loans are in compliance prior to submission for QA review and Closing
  • Maintained pipeline of 40 80 loans
  • Constant daily communication with Sales, Title, Underwriting, Closing, and Funding Depts
  • Worked directly with sales and borrowers to obtain all relevant documentation necessary to complete underwriting requirements to be sure the files are complete, accurate and commitment dates were met as agreed
  • Guaranteed that all loan documentation was complete, accurate, verified and complied with company policy, underwriting guidelines and lending program requirements
  • Responsible for all submissions to underwriting for approval, title requests and review, appraisal order and review, cleared all underwriting conditions, scheduling, quality assurance review
  • Order Flood Determinations, Tax Transcripts, SSA Authorization and Verifications of Employment within 24 48 hours of receipt of file
  • Identified common loan problems as well as delve deeper into the loans to find any other possible more extensive problems, prior to final submittal to Underwriting
  • Prepare loans for closing disclosure and closing documents
  • Obtain, review and clear prior to funding conditions to facilitate funding
  • Responsible for the processing of refinance and purchase mortgages for a Large, FDIC insured mortgage bank

Loan Processor/Account Specialist

American General Financial
  • Responsible for analyzing customer needs and selling appropriate products and services to meet their needs
  • Daily contact with customers, local businesses, branches and vendors
  • Analyzing and approving customer documentation to ensure meeting investor guidelines with FHA, VA and Conventional loans
  • Collect on past due accounts including skip tracing, inside/outside adjustment activities, repossessions and bankruptcies, adjusting contract terms on a need basis
  • Prepare reports, type correspondence, and transaction of documents, maintain files, safeguard cash, apply good cash control, and operate cash drawer, process bank deposits and other activities issued by upper management

Sr. Loan Processor

KB Home Loans
03.2022 - Current
  • Analyzed and record all incoming documents for compliance and loan eligibility
  • Verified and validated supporting income, assets and liabilities
  • Reviewed and verify credit reports
  • Maintained open communication with customers, real estate brokers and loan officers to; ensure proper timely submissions and closings of loans
  • Evaluated approvals against established bank and government lending standards
  • Input and/or updated mortgage applications
  • Knowledgeable on many different loan programs consisting of Conventional, FHA, VA Gather
  • Gather and collect information and required loan documents taking each file from pre-approval to closing
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Evaluated approvals against established bank and government lending standards.
  • Handled any conditions sent from underwriting departments.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
  • Assisted in training junior loan processors, resulting in increased productivity across the team.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.

Sr. Mortgage Processor

AAFMAA Mortgage Services
08.2021 - Current
  • Assist in obtaining necessary information, i.e., loan application, credit documents, appraisals, etc., to process and complete mortgage loan files
  • Review loan application and verify all documentation for accuracy and completeness
  • Maintain and update loan application information within loan software and other applications
  • Identify any documentation problems and notify mortgage loan underwriting staff of any deficiencies
  • Sort, organize and file all documents so that they are easily accessible to authorized staff, while always maintaining confidentiality of customer and mortgage loan information
  • Working directly with underwriters and loan officers to understand the financial picture of the customer
  • Working with FHA/VA and Conventional loans purchases, refinance and construction
  • Verified pricing, credit, income, and assets to ensure all documentation met underwriting guidelines

Sr Loan Coordinator/Jr underwriter

Homepoint Financial
09.2020 - Current
  • Monitor a pipeline of active loans and specified by management submitted by clients
  • Proactively manage target closing dates
  • Upon an underwriting conditional approval decision, communicate and work with client to understand and upload underwriting conditions on suspended or approved loans
  • Review conditions received for accuracy, making notes in file for the Underwriter
  • Collect/review contractor acceptance packet from the client (to include Fraud Guard, HOCA or Const, Contract & Const, Loan Agreement)
  • Complete verbal Verification of Employment within ten days of closing
  • Complete back office pre closing functions for Wholesale including, but not limited to review of closing protection letter, homeowner insurance policy, title commitment, lock reconciliation, review, and reconciliation of most recent GFE, receipt and review of Closing Request Form and preliminary HUD 1, validation of accuracy of tax escrows, and verification of closing date and time with the settlement agent
  • Other activities may include: Complete Undisclosed Debt Monitoring and update 1003, LT/1008, re run final DU/LP, verify HPML and QM, run Loan Scorecard, Early Check, LQA, ULDD, validate Special Feature Code, validate LDP/GSA/CAIVR
  • Review image in Home Points imaging system and eliminate duplicate
  • Make corrections as needed
  • Perform all other duties as requested or assigned

Sr. Loan Processor

AAFMA Mortgage Services
08.2021 - 03.2022
  • Provided quick turnaround times to maintain fast-past schedule.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Evaluated approvals against established bank and government lending standards.
  • Handled any conditions sent from underwriting departments.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
  • Leveraged industry knowledge to provide expert guidance on loan products best suited for borrower needs, enhancing customer satisfaction levels.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.

Senior Loan Processor

Eagle Mortgage
12.2016 - 07.2019
  • Processing loans applications from initial set up through funding, striving to obtain loan approvals within 30 days of application date
  • Following up on closed loan documentation to ensure compliance with all secondary marketing standards
  • Communicating with New home consultants, borrowers and Underwriting in a professional and courteous manner
  • Maintaining a pipeline of loans with an emphasis on customer service, quality, accuracy and efficiency to ensure meeting company turn times
  • Submitting a document ready loan to the closing department at least 48 hours prior to the scheduled closing date to accomplish a smooth closing
  • Current knowledge of Self employment income (Partnership, Corp, Schedule C), current knowledge of closing and title requirements, current knowledge of FHLMC/FNMA/FHA/VA and industry underwriting guidelines

Loan Processor III

Movement Mortgage
09.2015 - 12.2016
  • Work directly with Loan Officers to ensure the mortgage loan process is completed accurately and within company guidelines
  • Review property appraisals and preliminary title reports
  • Applied proficiency in both purchase and refinance transactions for Conventional, FHA and VA loans
  • Maintain a pipeline of loans with an emphasis on customer service, quality, accuracy and efficiency to ensure loans are compliant and meeting investor guidelines

Senior Loan Processor/Underwriter

Union Bank
03.2014 - 08.2015
  • Conducted welcome, approval and status calls
  • Maintaining a working knowledge of all current Investor guidelines, federal and state lending laws and comprehensively explaining all to others within and outside the organization
  • Prepared loan disclosures in compliance with investor guidelines
  • Ordered necessary documents and follow up with vendors/third parties to obtain in timely manner
  • Obtained and reviewed customer documents to ensure meeting investor guidelines to clear conditions
  • Maintaining company turn times for Initial, resubmitted and Final review of FHA/VA/Conventional loans

Loan Processor

Bank of America
11.2010 - 03.2014
  • Reviewed documents provided from borrower, using investor guidelines while analyzing borrower documents to confirm meeting guidelines for loan approval
  • Updated files with accurate information and advised actions needed to be taken in order to move files forward
  • Reviewed appraisal, Condo documents and title to ensure meeting investor guidelines
  • Working closely with Loan Officers, Processors and new underwriters to train and help with answering questions regarding guidelines and underwriter conditions
  • Processed and maintained a pipeline of 80+ loans and working closely with sales to meet company deadlines

Education

High School Diploma -

Camelback
Phoenix, AZ
05-1991

Skills

  • Excellent communication
  • Verbal and written communication
  • Order verification
  • Workplace organization
  • Teamwork
  • Work area maintenance
  • Multitasking
  • Customer relationships

Timeline

Sr. Loan Processor

KB Home Loans
03.2022 - Current

Sr. Loan Processor

AAFMA Mortgage Services
08.2021 - 03.2022

Sr. Mortgage Processor

AAFMAA Mortgage Services
08.2021 - Current

Sr Loan Coordinator/Jr underwriter

Homepoint Financial
09.2020 - Current

Senior Loan Processor

Eagle Mortgage
12.2016 - 07.2019

Loan Processor III

Movement Mortgage
09.2015 - 12.2016

Senior Loan Processor/Underwriter

Union Bank
03.2014 - 08.2015

Loan Processor

Bank of America
11.2010 - 03.2014

Mortgage Fulfillment Specialist III

BBVA

Loan Processor/Account Specialist

American General Financial

High School Diploma -

Camelback

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Diana Knight