Diana LaFuente

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Excellent communication skills, both verbal and written.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Improved customer retention rates through personalized follow-up communication and focused problem-solving efforts.
• Managed high call volume with a professional demeanor, ensuring timely resolution of inquiries.
• Served as a reliable point of contact between clients and internal departments, facilitating seamless communication channels.
• Streamlined office procedures for increased efficiency and improved overall workflow.
• Provided support during peak periods, effectively managing multiple tasks while maintaining accuracy and attention to detail.
• Assisted in training new hires on company policies, procedures, and best practices for exceptional customer service delivery.
• Developed strong relationships with key accounts, leading to increased repeat business over time.
• Processed orders accurately and efficiently, ensuring timely fulfillment and delivery to customers.
• Maintained a well-organized workspace, contributing to a positive work environment for all associates.
• Established rapport with customers by demonstrating empathy and understanding their unique situations.
• Collaborated with team members to achieve departmental goals and maintain high customer service standards.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.