Diana Lopez
Vallejo,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. I excelled at Ottimo by leveraging guest engagement and order management skills to increase table turnover and sales. My ability to resolve issues swiftly and maintain a pristine dining area contributed to notable customer satisfaction. Expert in food running and adept at fostering positive guest interactions, I consistently deliver results that matter.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server/Sales Associate
Ottimo
01.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hostess/Service Team
Coqueta Napa Valley
02.2023 - 01.2024
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
American Canyon High School
American Canyon, CA06.2021
Skills
- Open-Table
- Toast POS
- Microsoft Excell
- Social Media Marketing
Certification
- Food Handlers License - Servsafe
- Allergens License - Servsafe
- ABC License - Servsafe
- CPR Certified - American Heart Association
- Certified WSET Wine Level 1
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Sales Associate
Ottimo
01.2024 - Current
Hostess/Service Team
Coqueta Napa Valley
02.2023 - 01.2024
High School Diploma -
American Canyon High School
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