Diana Lopez
Rio Grande Orthodontics
Santa Fe,NM
26
years of professional experience
Committed and motivated with exceptional customer service and decision-making skills ready to bring 25+ years’ experience and pursue a new professional challenge. Courteous and dedicated; offering strong knowledge of patient care tasks, secretarial, and communication skills. A go-getter with thorough knowledge of medical terminology.
Work History
Sleep Lab Technician
2 Years 11 Months- Conducted comprehensive sleep studies to diagnose sleep disorders using advanced monitoring equipment.
- Analyzed polysomnographic data to identify abnormalities and provide accurate reports for physician review.
- Educated patients on sleep study procedures and post-study care, enhancing patient understanding and compliance.
- Collaborated with healthcare team to develop individualized treatment plans based on patient assessment findings.
Charge Capture Specialist
3 Years- Responsible for accurate and timely processing of clinic work queues, including charge review, claim edit and follow up.
- Responsible for communicating issues and trends among front office staff, providers, clinic management and revenue cycle.
- Assisting in all clinic workflows leading to submission of clean claims and reduction of registration, authorization and injectable related claim denials.
Office Coordinator/Pre-Authorization Specialist
5 Years 1 Month- Schedule appointments, and verify dental insurance.
- Submit pre-authorizations and dental claims.
- Manage patient relations, coordinate marketing.
- Provide general office and administrative support.
Medical Staff Assistant
6 Months- Expirable management to include sending reminders, performing verifications of licensure.
- Supported activities, operations, and communications of the Medical Staff Office.
- Responsible for Medical Staff Dues/Applications Fees.
- Responded to requests for affiliation verification letters and clinical activity/case logs.
- Supported Medical staff orientation for new members.
- Coordinated special projects and other duties as assigned.
- Assisted practitioners with credentialing and application questions.
Patient Access Representative/Medical Assistant
10 Months- Collected information such as patient details, medical history, billing, and insurance information. Processed co-payments and collected deductibles.
- Administrative duties included answering telephones, updating and filing patient’s medical records. Scheduled appointments submitted pre-authorizations for procedures.
- Gathered and recorded patient medical histories, vital signs, test results, and medical record maintenance.
Scheduling Coordinator
4 Years- Scheduled biopsies, mammograms, ultrasound screenings, CT and MRI scans.
- Submitted pre-authorizations for diagnostic procedures.
- Answered a high-volume of incoming calls. Managed high-volume workload.
- Effectively prioritizing tasks to remain organized, promoting prompt and courteous service.
- Accurately entered patient and insurance information and completed the patient process in an accurate manner.
Patient Access Specialist
3 Years 4 Months- Scheduled ancillary procedures appropriately.
- Accurately obtained patient demographics and verified insurance eligibility and benefits. Initiated pre-authorizations for diagnostic procedures.
- Discharged patients, scheduled follow-up appointments, procedures, and generated referrals.
- Prepared medical records for clinic visits by compiling information.
Front Desk Coordinator/Medical Assistant
3 Years- Responsible for overall front desk activities including customer service, phones, mail, and office supplies.
- Maintained and updated all forms, manuals, and charts as necessary.
- Processed daily deposits, performed routine clinical duties in support of assigned areas or offices.
- Assisted with performing patient treatments, diagnostic procedures, and specimen collection.
Certified Pharmacy Technician (CPhT)
2 Years- Responsible for filling and labeling prescriptions, stocking, and distributed medications.
- Maintained records by recording and filing prescriptions, processed prescriptions electronically and ensured all information was accurate and complete.
- Responding to the requests of patients and healthcare providers.
Health Unit Coordinator/ER Technician
10 Years 1 Month- Performed secretarial duties while acting as a communication center for various nursing units.
- Transcribed physicians’ orders, including medical, diagnostic studies, and laboratory requests.
- Provided patient information to facilitate timely admissions and discharges.
- Collected samples for laboratory analysis, monitored EKG’s, treated wounds, and assisted physicians and nursing departments during procedures.
Education
High School Diploma
Skills
Oxygen therapy administration
Organizational growth
HIPAA compliance
Adaptable to change
Clinical documentation accuracy
Medical terminology
Medical equipment operation
Strong communication
CPAP and bipap titration
Strong work ethic
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Multitasking
Problem-solving abilities
Reliability
Excellent communication
CPR certification
Organizational skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sleep Lab Technician
Christus Health
09.2023 - CurrentRead More
Charge Capture Specialist
Christus St. Vincent Regional Medical Center
08.2023 - CurrentRead More
Medical Staff Assistant
Christus St. Vincent Regional Medical Center
02.2023 - 08.2023Read More
Office Coordinator/Pre-Authorization Specialist
Rio Grande Orthodontics
07.2021 - CurrentRead More
Patient Access Representative/Medical Assistant
Dr. David R. Brown ENT
09.2020 - 07.2021Read More
Scheduling Coordinator
Santa Fe Imaging
09.2016 - 09.2020Read More
Patient Access Specialist
Presbyterian Healthcare Services
05.2013 - 09.2016Read More
Front Desk Coordinator/Medical Assistant
Caskey Medical Group
05.2010 - 05.2013Read More
Certified Pharmacy Technician (CPhT)
CVS Pharmacy
05.2010 - 05.2012Read More
Health Unit Coordinator/ER Technician
Christus St. Vincent Regional Medical Center
04.2000 - 05.2010Read More
High School Diploma
Read More