Sarah Knutson
Cedar Rapids,IA
Summary
Dependable and positive professional with a strong interest in health information management coding. Adept at working with precision and effectiveness, thriving in challenging environments and embracing opportunities for skill development. Committed to delivering accurate results and continuously expanding knowledge in the field.
Overview
24
24
years of professional experience
Work History
Orthodontic & Sleep Lab Technician
Dental Prosthetic Services (DPS)
04.2015 - Current
- Implement knowledge of medical terminology, anatomy, and physiology to fabricate, repair, size, and replace removable appliances for the patient as ordered by the physician.
- Utilize computer software applications such as CAD, Microsoft Word, and Microsoft Office to upload models, convert digital files, and manage
- Developed a new way of making clear align retainers to decrease fabrication time from two hours to twenty minutes.
- Abide by CMS regulations and standards and protected confidential patient health information.
Direct Support Professional
REM Community Services
12.2003 - 03.2016
- Worked in a team and independently with both diverse professional and patient populations to provide in home support to individuals with disabilities
- Managed and distributed medications and provided patients knowledge and understanding of their healthcare benefits and medical bills
- Documented, coded, and reported medical information and activities of daily living in healthcare databases as required by the institution and the State of Iowa
- Developed excellent written and verbal communication skills to assist in patient communication families, providers, and workplaces
Machine Operator
National Manufacturing
09.2001 - 06.2003
- Managed a fast-paced work environment by multitasking and anticipating future workloads
- Developed independent working habits to stay on track and meet and exceed deadlines to improve company efficiency and outcomes
Telemarketing Sales Representative
APAC Customer Services
01.2001 - 09.2001
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Opened new accounts and documented personal, demographic, and payment information in system.
Education
Associates of Applied Science Degree -
Kirkwood Community College
Cedar Rapids, IA08.2008
Certificate in Dental Assisting -
Kirkwood Community College
Cedar Rapids, IA08.2008
High School Diploma - General Studies
Sterling High School
Sterling, IL05.2001
Skills
- Oxygen Therapy Administration
- Clinical Documentation Accuracy
- Medical terminology knowledge
- Anatomy and physiology understanding
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Reliability
Timeline
Orthodontic & Sleep Lab Technician
Dental Prosthetic Services (DPS)
04.2015 - Current
Direct Support Professional
REM Community Services
12.2003 - 03.2016
Machine Operator
National Manufacturing
09.2001 - 06.2003
Telemarketing Sales Representative
APAC Customer Services
01.2001 - 09.2001
Associates of Applied Science Degree -
Kirkwood Community College
Certificate in Dental Assisting -
Kirkwood Community College
High School Diploma - General Studies
Sterling High School
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