Diana Lyter
Newport news,VA
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
15
15
years of professional experience
Work History
Receptionist
Animal Emergency Center
Yorktown, VA
10.2025 - Current
- Managed front desk operations, ensuring seamless visitor experience and effective communication.
- Coordinated appointment scheduling, optimizing daily office workflow and resource allocation.
- Assisted in maintaining office supplies inventory, facilitating timely procurement and cost efficiency.
- Implemented filing system improvements, enhancing document retrieval speed and accuracy.
- Trained new staff on reception protocols, fostering a collaborative team environment and service excellence.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Veterinarian Assistant
Peninsula Animal Referral Center
Yorktown, VA
10.2021 - Current
- Assisted veterinarians during examinations, ensuring smooth workflow and patient comfort.
- Educated pet owners on post-treatment care and preventive health measures.
- Monitored animal behavior and vital signs, reporting changes to veterinary staff promptly.
- Collaborated with veterinary team to develop care plans tailored to individual patient needs.
- Supported veterinary staff during emergencies, providing urgent care assistance when needed.
- Assisted veterinarians with restraining animals during examinations to assess injuries.
- Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
Veterinary Assistant
Newport news Animal hospital
02.2019 - 09.2021
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
- Set up appointments for checkups and schedule veterinary consultation, As well as checking patients in and out.
- Triaged incoming patients arriving for scheduled appointments or on emergency bases to route to appropriate surgeon or treatment area
- Interacted with clients regarding animal health, education on treatment protocols and general procedures
- Provided a clean and healthy work environment for staff, clients and patients.
- Relay phone calls and information for the doctor.
In home child care
Childs care provider
03.2017 - 09.2019
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
- Secured indoor and outdoor premise to protect children under care.
- Provided nurturing and appropriate environment for children ranging ages 6 months to 4 years old
- Balancing schedules to provide optimal rest, play, and education periods.
- Kept children safe and secure at all times.
- Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
Scan Analysis
IRS Solutions
01.2011 - 09.2016
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes
- Prioritized and organized task to efficiently accomplish service goals
Education
High school - undefined
Gloucester high school
Gloucester, VaSkills
- Reception Areas maintenance
- Muzzle and restraint
- Communication With others
- Safety precautions and measures
- Ability work under hard pressures
- Listening and working well with others
- Reception
LANGUAGES
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Timeline
Receptionist
Animal Emergency Center
10.2025 - Current
Veterinarian Assistant
Peninsula Animal Referral Center
10.2021 - Current
Veterinary Assistant
Newport news Animal hospital
02.2019 - 09.2021
In home child care
Childs care provider
03.2017 - 09.2019
Scan Analysis
IRS Solutions
01.2011 - 09.2016
High school - undefined
Gloucester high school