Diana Macias
San Diego,CA
Summary
Detailed Lead Operator who leverages more than ten years of experience in security and customer service. Obtains an Associate of Science degree in Criminal Justice and is a fast learner. Excellent interpersonal skills with the ability to communicate with customers in English and Spanish. Works effectively in fast-paced and high-speed environments while following standardized work and safety practices.
Overview
16
16
years of professional experience
Work History
Corporate Security Lead Operator
Allied Universal Security
07.2015 - Current
- Provide support for a 24/7 security operation center for Sempra Energy. Monitored cameras and alarms for over 300 SDGE, SoCalGas, and Sempra Energy infrastructure facility sites.
- Properly set up machines at the beginning of each shift and assist technicians in troubleshooting.
- Preventing threats to security infrastructure by detecting and responding to incidents.
- Assisted with employee and customer inquiries professionally through phone or e-mail.
- Experience using Microsoft Office, Software House-CCURE, Victor Edge, ExacqVision, Milestone.
- Document and grant access to vendors, contractors, and employees for entry/exit of restricted sites.
- Supported management decision-making by compiling operational and production data into daily logs.
- Assigned tasks to team members based on individual strengths and experience.
- Provided on-the-job training to newly hired workers and team members.
Inspector/Assembler
Alere
05.2014 - 06.2015
- Assembled and inspected medical devices in a fast-paced environment to ensure the quality of products.
- Upheld codes and regulations governing materials, processes, and procedures. This was done by examining all medical devices for imperfections or defects.
- Followed safety protocols while handling hazardous materials and being around various chemicals.
- Operated machines and ran large-scale production while maintaining an organized work area.
- Handled small parts, maintained inventory, and handled documentation.
- Conducted detailed building structure inspections to identify and resolve potential risks.
Security Guard
Allied Barton
06.2012 - 06.2014
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows, and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded quickly to incidents and assessed active situations for security concerns. Used critical and problem-solving abilities during stressful situations.
Security Guard
Elite Security
02.2011 - 06.2013
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Adhered to established procedures and posted orders to enforce company rules, policies, and regulations to the general public.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Braze Technician
Certified Metal Craft
01.2008 - 08.2008
- Brazing assembling devices using copper, iron, and steel. Operated machines and handled small parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained accurate records of time and materials required to perform repairs and service.
- Performed safety and emissions inspections. This included working with many different chemicals while following safety protocols.
- Maintaining a clean and productive work environment by organizing tools and supplies.
- Reported safety issues or accidents to management.
Education
Associate of Science - Criminal Justice
Kaplan College
05.2013
Skills
- Ability to multitask in a fast-paced environment
- Bilingual: proficient in Spanish Able to read, speak, and write in Spanish
- Operational Oversight Ability to supervise, lead, assist, and train multiple operators for multiple sites
- Work in a team environment and collaborate to compile information on multiple sites
- Proficient in Microsoft Office, Software House-CCURE, Victor Edge, ExaqVision, Milestone
- Exceptional customer service etiquette
- Ability to lead in a group setting by delegating and coordinating operational procedures
Timeline
Corporate Security Lead Operator
Allied Universal Security
07.2015 - Current
Inspector/Assembler
Alere
05.2014 - 06.2015
Security Guard
Allied Barton
06.2012 - 06.2014
Security Guard
Elite Security
02.2011 - 06.2013
Braze Technician
Certified Metal Craft
01.2008 - 08.2008
Associate of Science - Criminal Justice
Kaplan College