Diana Majko
Rock Springs,WY
Summary
Dynamic delivery driver with a proven track record at Walmart, excelling in customer service and route management. Recognized for enhancing customer satisfaction through effective communication and timely deliveries. Skilled in GPS navigation and problem-solving, consistently achieving zero accidents while maintaining a clean driving record. Committed to operational excellence and fostering positive client relationships.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Walmart Spark Delivery
12.2023 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Managed time effectively to meet tight delivery deadlines consistently.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Improved delivery accuracy by diligently checking orders before departure.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Delivered food orders promptly and accurately to enhance customer satisfaction.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Communicated effectively with customers regarding order status and delivery timelines.
- Ensured compliance with safety and health regulations during deliveries.
- Resolved customer inquiries and complaints professionally to maintain service quality.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Delivery Driver
DoorDash
11.2021 - Current
- Delivered food orders promptly and accurately to enhance customer satisfaction.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Communicated effectively with customers regarding order status and delivery timelines.
- Ensured compliance with safety and health regulations during deliveries.
- Resolved customer inquiries and complaints professionally to maintain service quality.
- Monitored vehicle maintenance schedules to ensure optimal performance and safety standards.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Reset Lead
Kmart, Sears Holding
11.2012 - 10.2017
- Led team in executing store layout resets to enhance customer experience.
- Coordinated product placement and signage updates to align with promotional strategies.
- Trained staff on reset procedures, ensuring compliance with company standards.
- Monitored inventory levels during resets, facilitating timely replenishment processes.
- Developed efficient workflows for merchandise organization and display setups.
- Collaborated with management to identify opportunities for process improvements.
- Implemented best practices in visual merchandising to drive sales performance.
- Analyzed reset outcomes, providing feedback for future strategic planning initiatives.
- Maintained open communication with other store departments to ensure seamless integration of reset activities into overall store operations.
- Ensured compliance with safety regulations during all reset activities, minimizing accidents and injuries on the job.
- Trained new hires in proper reset techniques and procedures, increasing overall team efficiency and reducing onboarding time.
- Streamlined communication between cross-functional teams involved in the reset process by establishing clear channels for information sharing and collaboration.
- Reduced labor costs by optimizing workload distribution among team members during high-volume reset periods.
- Conducted regular audits of completed resets to verify accuracy, adherence to planograms, and overall presentation quality.
- Improved team productivity by providing clear guidance, timely feedback, and consistent support to reset associates.
- Streamlined merchandise resets by creating detailed planograms and visual merchandising guidelines for the team.
- Collaborated with management to identify key areas needing improvement and implementing strategic changes in merchandise layouts.
- Established a strong reputation for excellence in executing resets by consistently meeting or exceeding company performance metrics.
- Promoted sustainability initiatives within the reset process, identifying opportunities for reducing waste and increasing efficiency.
- Managed efficient execution of promotional displays, resulting in increased customer interest and purchase rates of featured products.
- Increased sales through effective space allocation and product placement during store resets.
- Enhanced overall store appearance by effectively executing reset projects and maintaining merchandise presentation standards.
- Changed shelves, racks, and displays to meet new schematic designs.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Moved merchandise from back storage to front end to maximize productivity.
- Built fixtures according to plan to effectively display new store merchandise.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Proposed new ideas and concepts to enhance merchandise displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Scheduled regular maintenance and repair of displays for longevity.
- Utilized paper, fabric and props to create displays.
- Used props and lighting to enhance appearance and visibility of displays.
Data Entry Lead
Kmart, Sears Holding
11.2012 - 10.2017
- Oversaw data entry workflows, ensuring timely and accurate processing of information.
- Mentored team members on best practices for data management and entry efficiency.
- Developed training materials to enhance staff competency in data systems and procedures.
- Implemented process improvements that increased data accuracy and reduced entry errors.
- Coordinated cross-departmental efforts to streamline information sharing and accessibility.
- Analyzed performance metrics to identify areas for operational enhancements in data handling.
- Managed database integrity, ensuring compliance with company standards and policies for data security.
- Facilitated regular team meetings to discuss challenges, updates, and best practices in data entry.
- Enhanced data accuracy by implementing quality control measures and streamlining data entry processes.
- Reduced turnaround times for urgent requests by prioritizing tasks based on project deadlines and resource availability.
- Optimized workflow management, resulting in faster completion of assignments and increased customer satisfaction.
- Collaborated with cross-functional teams to identify areas for process improvement and implement necessary changes.
- Facilitated seamless data migrations and system integrations by coordinating closely with IT personnel and ensuring accurate, timely delivery of necessary information.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Checked for accuracy by verifying data and records.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
Support Manager
Walmart
09.2006 - 02.2009
- Managed daily operations to ensure effective support services across multiple departments.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented process improvements to enhance efficiency in issue resolution and support workflows.
- Analyzed support metrics to identify trends and recommend strategies for performance enhancement.
- Led initiatives to optimize inventory management, reducing stock discrepancies and improving accuracy.
- Managed daily operations to ensure smooth functioning of the support department.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Streamlined support processes for increased efficiency and improved response times.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
CNA Certification - Nursing
Western Wyoming Community College
Rock Springs, WY12.1993
High School Diploma - General Studies
Rock Springs High School
Rock Springs, WY05.1987
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Delivery scheduling
- Route planning
- Client relationship management
- Order verification
- Mileage tracking
- Fuel efficiency
- Shopping orders
- Clear communication
- Adaptability and flexibility
- Customer service and assistance
- Safety practices
- Documentation skills
- Stock rotation
- Client relationships
- Space planning
- Merchandise display
- Schematic interpretation
- Product placement
- Planogram execution
- Current state license
- Store reorganizations
- Display builds
- Shelving realignments
- Tagging updates
- Signage changes
Customer interaction
- Department resets
- Teamwork
- Excellent communication
- Multitasking Abilities
- Multitasking
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Hand and power tool operation
- Decision-making
- Detail-oriented
- Organization and prioritization
- Relationship building
- Safety procedures
- Pricing and shelf labeling
- Task prioritization
- Self motivation
- Product knowledge
- Interpersonal skills
- Pricing and signage updates
- Goal setting
- Interpersonal communication
- Quality control
- Staff training
- Originality and creativity
- Time management abilities
- Continuous improvement
- Physical stamina
- Inventory management
- Graphic design
- Written communication
- Workflow coordination
- Visual merchandising
- New display creation
- In-store event promotion
- Professional demeanor
- Problem-solving aptitude
- Sales support
- Project coordination
- Placement optimization
- Seasonal displays
- Trend awareness
- Display model assembly
- Sales promotion
- Marketing
Timeline
Delivery Driver
Walmart Spark Delivery
12.2023 - Current
Delivery Driver
DoorDash
11.2021 - Current
Reset Lead
Kmart, Sears Holding
11.2012 - 10.2017
Data Entry Lead
Kmart, Sears Holding
11.2012 - 10.2017
Support Manager
Walmart
09.2006 - 02.2009
CNA Certification - Nursing
Western Wyoming Community College
High School Diploma - General Studies
Rock Springs High School