DIANA MARIE REYES
Redlands,CA
Summary
Recent graduate with foundational knowledge in Certified Billing and Coding Specialist and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
SCAN Health Plan
Long Beach, CA
07.2025 - Current
- Coordinates patient referrals and follow-ups with specialty providers for continuity of care.
- Reviews and updates patient records to ensure compliance with regulatory standards.
- Assists in scheduling interdisciplinary team meetings to address complex patient needs.
- Facilitates communication between patients and healthcare teams regarding treatment plans.
- Monitors appointment schedules to optimize patient flow and reduce wait times.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
Inpatient Coordinator II
Prospect Medical Group
Orange, CA
07.2022 - 11.2025
- Process that manages all hospital and skilled nursing admissions, concurrent review, and discharge planning.
- In-patient management process by assuring the right information is provided timely to the RMG administrative management team, hospitalists and care managers.
- Returns phone calls to customers and follows up with requests
- Follow through with requests, sharing of critical information, and getting back to individuals in a timely manner.
- Recognizes when an error has been made and immediately reports to appropriate manager.
- Functions as liaison between care managers, patients, physicians, and other healthcare providers.
- Communicates appropriately and clearly to management, co-workers, and physicians.
- Consults other departments as appropriate to provide for an interdisciplinary approach to the patient's needs.
- Maintains quality monitors as assigned by Supervisor.
- Participates in the efficient, effective, and responsible use of resources such as supplies and equipment
- Perform Other Duties assigned by management
- Proactively support and practice company mission, vision and values procedures.
- Communicate verbally and in writing through appropriate channels.
Patient Flow Coordinator
Loma Linda University Health Care
Loma Linda, CA
04.2021 - 07.2022
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Communicated with patients to ensure quality of care and develop care plans.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Received and routed care team messages and documents to appropriate staff.
- Compiled and maintained medical charts and reports in complex digital databases.
- Recorded patient conditions and vital signs before and after medical operations.
Administrative Assistant | Medical Assistant
Caduceus Medical Group
05.2020 - 04.2021
- Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms
- Answering phone calls, creating appointments, directing the calls as required and handling all queries Informing the Doctor, Nurse or other healthcare facilitators about impending appointments Maintaining a filing system for all patient documents and reports submitted Answering emails and other electronic messages as required Creating invoices and bills, processing insurance forms and managing vendors and contractors Managing inventory and placing orders as required Transcribing all notes and documents related to treatments
- Submitting Disability online for EDD
- Submitting prior authorizations for medication.
Education
Certificate of Technical Studies - Certified Billing And Coding Specialist
CALRegional
Beaumont, CA04-2026
Medical Assistant Diploma - Medical Assistant / Phlebotomy
Everest College
Skills
- Progress monitoring
- Medical Terminology
- Appointment scheduling
- Medicare Compliance
- Medical abbreviations
- Revenue cycle management
- Diagnostic coding
- Medical coding certification
- Medical office administration
- Insurance verification
- Inpatient records coding
- Proficiency in Microsoft Word, Excel, Powerpoint, Outlook, Epic, Athena, AVA
- Care planning
- Certified medical coder (CMC)
- EMR system
- Patient assessment
- HIPAA compliance
- First Aid CPR AED
- Certified coding associate (CCA)
- ICD-10 proficiency
- Medical record review
- Medical terminology expertise
- Insurance coding (ICD-9 and CPT)
Certification
- Certified Billing and Coding Specialist, CalRegional - 10 weeks program
Languages
Bilingual: English / Spanish
Spanish: Professional
Timeline
Patient Care Coordinator
SCAN Health Plan
07.2025 - Current
Inpatient Coordinator II
Prospect Medical Group
07.2022 - 11.2025
Patient Flow Coordinator
Loma Linda University Health Care
04.2021 - 07.2022
Administrative Assistant | Medical Assistant
Caduceus Medical Group
05.2020 - 04.2021
Medical Assistant Diploma - Medical Assistant / Phlebotomy
Everest College
Certificate of Technical Studies - Certified Billing And Coding Specialist
CALRegional