Diana Marshall
Raleigh,NC
Summary
Professional in resident relations with knack for effective communication and conflict resolution. Known for building strong tenant relationships and facilitating smooth community operations. Highly collaborative, adaptable, and results-focused with strong customer service and organizational skills.
Overview
6
6
years of professional experience
Work History
Vet Assistant
Bowman Animal Hospital & Cat Clinic
Raleigh, NC
03.2024 - Current
- Assisted veterinary staff during examinations by preparing necessary instruments and supplies.
- Monitored post-treatment recovery of animals, reporting any unusual behavior to veterinarians.
- Educated pet owners on preventative care and best practices for animal health.
- Managed inventory of medical supplies, ensuring availability for daily operations and treatments.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
Kennel Technician
Spring Forest Animal Hospital
Raleigh
10.2023 - 03.2024
- Monitored animal health by observing physical condition and behavior daily.
- Administered medications and treatments as directed by veterinary staff.
- Maintained accurate records of animal care routines and medical history.
- Assisted with client communication regarding pet care and treatment plans.
- Conducted regular cleaning and sanitization of kennels to uphold hygiene standards.
- Enhanced animal socialization skills through daily interaction and playtime activities.
Shift Supervisor
Starbucks
07.2021 - 10.2023
- Responsible for work force management scheduling, editing, and approving time
- Ensuring quality of beverages and food product
- Provide excellent customer service and ensure all customer needs are being meet
- Efficiently perform duties for opening and closing store, receive and process all shipments.
- Ensure physical atmosphere and cleanliness of restaurant
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Barista
Starbucks
Towson, MD
08.2020 - 06.2022
- Responsible for work force management scheduling, editing, and approving time
- Ensuring quality of beverages and food product
- Provide excellent customer service and ensure all customer needs are being meet
- Efficiently perform duties for opening and closing store, receive and process all shipments.
- Ensure physical atmosphere and cleanliness of restaurant
Education
Associate of Science - Veterinary Medicine
Wake Tech Community College
Raleigh, NC05.2024
High School Diploma - undefined
Towson High
01.2022
Bachelor of Science - Veterinary Science
Appalachian State University
Boone, NC05.2028
Skills
- Excellent communication and customer service skills
- Patient handling and restraint
- Strong attention to detail
- Ability to multitask in a fast-paced environment
- Health & Safety Regulation
- Equipment and Instrument Sterilizations
- Team building and management
Timeline
Vet Assistant
Bowman Animal Hospital & Cat Clinic
03.2024 - Current
Kennel Technician
Spring Forest Animal Hospital
10.2023 - 03.2024
Shift Supervisor
Starbucks
07.2021 - 10.2023
Barista
Starbucks
08.2020 - 06.2022
High School Diploma - undefined
Towson High
Associate of Science - Veterinary Medicine
Wake Tech Community College
Bachelor of Science - Veterinary Science
Appalachian State University