Diana Martinez
Farmers Branch
Summary
To obtain a position where I can contribute my skills and knowledge, while having opportunities for growth, and allowing me to continue my education. I’m a responsible, hard-working, reliable individual who is always open to learning new things, expanding my horizons, and enhancing my skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Recreation Leader
City of Farmers Branch
Farmers Branch
12.2023 - Current
- Front desk, greeting, answering phone calls, registering individuals for memberships, programs and activities, checking in members, general customer service
- Navigating fast-paced, busy hours with interruptions and extensive multi-tasking
- Managing payments & evaluating senior insurance coverage
- Processing critical/essential paperwork such as birth certificates, passports, IDs necessary for program registrations
- Closing register, counting cash till
- Ensuring money and cash receipts are secured for deposit
- Delivering incident reports and relevant documents to managers for analysis
- Customer service in assisting patrons with event and party bookings at facility. (checking dates, paperwork, etc.)
- Cultivate and enhance relationships with families through babysitting services outside of work
- Assisting with recreational activities addressing diverse age groups
- Working city events and secure opportunities for collaboration in other city-managed facilities for additional support
- Child supervision and care management
- Manage daily operations
- Executed basic maintenance tasks including equipment cleaning and event setup or teardown. Conducted walkthrough to identify and address cleanliness standards. Ensured availability of cleaning supplies such as wipes for user convenience. Managed laundry services to maintain facility hygiene and appearance. Performed post-event cleanup, including stacking chairs and disassembling tables.
- Submitted work orders for non-functional machinery to initiate repairs promptly.
Contacted IT department for troubleshooting issues with malfunctioning desktops. - Maintaining safety protocols to ensure patron safety and proper handling of equipment and materials
Stylist
Windsor Fashions
Dallas
06.2022 - 08.2023
- Styled outfits for customers, enhancing their shopping experience and confidence.
- Assisted clients in selecting apparel based on personal style and current trends.
- Organized and maintained an inventory of clothing, accessories, and beauty products.
- Maintained merchandise displays, ensuring visual appeal and organization in the store.
- Conducted regular inventory checks to support stock management and availability.
- Provided personalized fashion advice, fostering strong customer relationships and loyalty.
- Resolved customer inquiries efficiently, promoting a positive shopping environment.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Maintained records of client purchases and services rendered.
- Handling returns
- Greeted each client and asked questions to determine fashion needs.
- Working as cashier by answering phones, and processing payments.
- General customer service
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
Babysitter
Friends & family, other community connections
Dallas
12.2024 - Current
- Supervised children during playtime and structured activities.
- Assisted with homework and educational activities to support learning.
- Communicated effectively with parents regarding daily activities and concerns.
- Managed conflicts between children using effective conflict-resolution strategies.
- Implemented safety protocols to ensure a secure environment for children.
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Maintaining a positive attitude while being patient and understanding with the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's safety and well-being to prevent accidents and falls.
- Establishing trust through consistent communication with both parents and kids.
- Remaining alert at all times while caring for multiple children simultaneously.
- Organized various activities, games, crafts and outings to keep children entertained.
- Enforced rules to teach good manners and maintain safe environment.
- Organized creative activities to develop children's physical, emotional and social growth.
Education
High School Diploma -
R.L Turner High School
Carrollton, TX05-2024
Dallas College
Dallas, TXSkills
- Bilingual, fluent in English and Spanish
- Basic computer knowledge and skills
- Basic knowledge in Microsoft Word, Excel, Canva, Google Spreadsheets, Google Docs, and Google Slides
- Strong customer service
- Punctual, always on time
- Fast-paced environment adaptability
- Multi-tasking in high pressure
- Efficient organizational skills
- Fast learner
- Customer registration
- Cash handling
- Working on major events
- Child supervision
- Safety protocols
- Customer relationship management
- Inventory management
- Visual merchandising
- Effective communication
- Time management
- Team collaboration
- Multitasking skills
- Conflict resolution
- Safety standards implementation
- Safety monitoring
- Equipment maintenance
- Teamwork
- Maintain facilities
Certification
- Adult and Pediatric First Aid/CPR/AED Certification
- Food Handler Certification
- Photoshop Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Babysitter
Friends & family, other community connections
12.2024 - Current
Recreation Leader
City of Farmers Branch
12.2023 - Current
Stylist
Windsor Fashions
06.2022 - 08.2023
High School Diploma -
R.L Turner High School
Dallas College
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