Diana Mateer
Summary
Compassionate Financial Aid Officer with more than 40 years of helping students reach full potential through education. Eager to connect prospective applicants with underutilized governmental and private aid programs. Dedicated to enhancing institutions' incoming student body diversity by maximizing financial contributions for deserving students.
Overview
18
18
years of professional experience
Work History
Advisor, Financial Aid Manager
Phoenix Public Library College Depot
10.2015 - Current
- Advise students on all aspects of college knowing and going, especially serving students who aspire to attend out-of-state, private colleges and universities.
- Produce and provide presentations on the college planning process.
- Serve as financial aid expert training higher education professionals and high school counselors throughout Arizona.
- Review students' personal statements and other essays for colleges and scholarships and provide feedback.
- Periodically review and evaluate scholarship applications for Arizona Community Foundation, Flinn Foundation, and Maricopa Community Colleges Foundation.
Financial Aid Consultant
Various Institutions
02.2015 - 05.2022
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement federal regulations.
- Offered input for complex documents to support student customers.
Financial Aid Director
University Of Advancing Technology
07.2012 - 12.2014
- Complied with state and federal financial aid guidelines and regulations.
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Advised students in making academic decisions and financial management.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
Compliance Specailist
Champion College Services
06.2011 - 07.2012
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
Client Relations Specialist
EdFund
11.2005 - 08.2010
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Logged call information and solutions provided into internal database.
- Communicated with customers to assess and address individual needs, providing timely and quality support of the federal student loan systems.
- Managed the largest high education institutional account in this agency.
Education
Master of Legal Studies - Legal Studies
Arizona State University
Tempe, AZ05.2011
Master of Arts - Management
University of Phoenix
Phoenix, AZ05.1983
Bachelor of Arts - Journalism
Kent State University
Kent, OH05.1978
Skills
- Constructive Feedback
- Excellent Team Leadership
- Regulatory Requirements
- Serve Customer Needs
- Application Processes
- Student Interviewing
- Student Loan Counseling
- Admissions Requirements
- Administrative Ability
- Federal Student Aid Regulations
- Oral and Written Comprehension
Timeline
Advisor, Financial Aid Manager
Phoenix Public Library College Depot
10.2015 - Current
Financial Aid Consultant
Various Institutions
02.2015 - 05.2022
Financial Aid Director
University Of Advancing Technology
07.2012 - 12.2014
Compliance Specailist
Champion College Services
06.2011 - 07.2012
Client Relations Specialist
EdFund
11.2005 - 08.2010
Master of Legal Studies - Legal Studies
Arizona State University
Master of Arts - Management
University of Phoenix
Bachelor of Arts - Journalism
Kent State University