Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Medina

Danville,AL

Summary

Dynamic professional with extensive experience at Dollar General, excelling in store operations and staff training. Proven ability to motivate teams and enhance customer satisfaction through effective delegation and supervision. Skilled in patient monitoring and equipment maintenance, consistently ensuring compliance with safety protocols while fostering a collaborative environment.

Overview

13
13
years of professional experience

Work History

Lead Key Holder

Dollar General
05.2025 - Current
  • Learned operational processes and policies to support daily store functions effectively.
  • Engaged with customers to address inquiries and provide product information.
  • Participated in inventory management by restocking merchandise as needed.
  • Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
  • Conducted routine safety inspections throughout the premises to identify potential hazards or maintenance needs.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Conducted cash handling processes accurately, supporting financial integrity of transactions.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and checked in venders and deliveries merchandise that come in and out of store.

Therapy Technician

Oak Haven Rehab and Nursing Center
05.2016 - 07.2019
  • Assisted therapists in implementing treatment plans for patients.
  • Monitored patient progress and reported observations to healthcare professionals.
  • Prepared therapy equipment and ensured a clean, safe environment for sessions.
  • Supported patients during therapeutic exercises and activities to enhance mobility.
  • Documented patient interactions and maintained accurate records in compliance with protocols.
  • Educated patients on exercise techniques and wellness practices for improved outcomes.
  • Optimized patient comfort by adjusting positioning devices and providing appropriate accommodations during sessions.
  • Assisted therapists in evaluating patients'' physical abilities and limitations for accurate treatment planning.
  • Improved patient mobility with the use of assistive devices and manual techniques.
  • Consistently upheld strict compliance with HIPAA regulations, protecting sensitive patient information at all times.
  • Maintained patient records, documenting changes in patient condition.
  • Assessed patient progress and reported changes to supervising physician.

Therapy Technician/Assistant Department Manager

Sunrise Community Inc.
03.2013 - 05.2016
  • Assisted therapists in implementing treatment plans for diverse client needs.
  • Monitored patient progress and documented observations for therapy sessions.
  • Led team in operational strategy development to enhance service delivery and customer satisfaction.
  • Maintained therapeutic equipment and ensured compliance with safety protocols.
  • Supported clients with exercises, enhancing their mobility and overall well-being.
  • Assisted in managing inventory of therapy supplies to ensure availability for sessions.
  • Prepared necessary equipment for therapy sessions, maintaining a clean and organized work environment.
  • Enhanced patient recovery by implementing customized therapeutic exercises and activities.
  • Contributed to effective treatment plans by accurately documenting progress notes and observations.
  • Proactively addressed potential safety hazards in the therapy environment, reducing risk of injury for both patients and staff members.
  • Collaborated with multidisciplinary teams to optimize patient care strategies.
  • Maintained open communication with therapists regarding patient status, facilitating timely adjustments to treatment plans if needed.
  • Supported therapists in conducting initial assessments, gathering necessary data for developing targeted interventions.
  • Utilized evidence-based practices to guide therapeutic interventions, resulting in positive outcomes for patients across diverse diagnoses.
  • Prepared patients to meet with physical therapists.
  • Executed interventions of modalities or exercise as directed by therapist .
  • Treated clients and families with respect and dignity.
  • Assisted therapists in evaluating patients'' physical abilities and limitations for accurate treatment planning.
  • Improved patient mobility with the use of assistive devices and manual techniques.

Education

Associate of Arts - Nursing

Keiser University
Lakeland, FL

High School Diploma -

Winter Haven High School
Winter Haven, FL
05-2010

Skills

  • Speak Spanish
  • Team motivation
  • Store operations
  • Staff training and development
  • Delegation and supervision
  • Patient monitoring
  • Administrative support
  • Equipment maintenance
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Lead Key Holder

Dollar General
05.2025 - Current

Therapy Technician

Oak Haven Rehab and Nursing Center
05.2016 - 07.2019

Therapy Technician/Assistant Department Manager

Sunrise Community Inc.
03.2013 - 05.2016

Associate of Arts - Nursing

Keiser University

High School Diploma -

Winter Haven High School

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Diana Medina