Diana Mendoza
Los Angeles,CA
Summary
Dynamic lead medical assistant with extensive experience at DermCare Management, excelling in clinical leadership and patient education. Proven track record in streamlining operations and enhancing patient satisfaction through effective communication and compliance with HIPAA regulations. Skilled in electronic health records management and committed to compassionate patient care.
Qualified with a proven background in managing clinical tasks and patient care. Demonstrated ability to enhance operational efficiencies and support medical teams in delivering quality healthcare. Skilled in patient communication and medical record management.
Overview
21
21
years of professional experience
Work History
Lead Medical Assistant
DermCare Managment
Westchester, CA
06.2022 - Current
- Assist dermatologist with medical and cosmetic procedures, including biopsies, excisions, and cryotherapy.
- Prepared exam rooms and maintained sterile instruments
- Performed patient intake, vitals, and medical history documentation.
- Educate patients on post-procedure care and medication use.
- Documented visits accurately in the EMR system.
- Assist with cosmetic procedures
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
- Obtained client medical history, medication information, symptoms, and allergies.
- Updated inventory, expiration, and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests, and billing questions.
Lead Medical Assistant
Firooz Pak MD
Wesctcher, CA
09.2004 - 06.2021
- Supervised daily operations of the medical assistance team to ensure high-quality patient care.
- Streamlined patient intake processes, enhancing efficiency and reducing wait times.
- Trained and mentored new staff on clinical procedures and office protocols.
- Coordinated communication between patients and healthcare providers to optimize care delivery.
- Implemented electronic health record systems, improving data accuracy and accessibility.
- Developed patient education materials to enhance understanding of treatment options.
- Conducted regular audits of patient records to maintain compliance with healthcare regulations.
- Led quality assurance initiatives, resulting in improved patient satisfaction scores.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
Education
High School Diploma -
Rosemead High School
El Monte, CA06-2002
Skills
- Translate for providers
- Insurance verification
- Scheduling and appointment management
- Vital signs monitoring
- Critical thinking
- Inventory and supply management
- Medical terminology proficiency
- Clinical flow management
- Electronic health records management
- Treatment monitoring
- EMR / EHR
- Procedure assistance
- Appointment setting
- Data entry
- Professional bedside manner
- Electronic medical records
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Lead Medical Assistant
DermCare Managment
06.2022 - Current
Lead Medical Assistant
Firooz Pak MD
09.2004 - 06.2021
High School Diploma -
Rosemead High School