Diana Merant
Fort Lauderdale,FL
Summary
Proven leader in the hospitality sector, adept at complaint handling and staff motivation, with a track record of exceeding sales goals and streamlining operations for efficiency at The Cheesecake Factory. Skilled in customer relationship management and dining room logistics, consistently enhancing guest satisfaction and team performance.
Overview
8
8
years of professional experience
Work History
Server
Fogo de Chao
Fort Lauderdale, Florida
08.2025 - 04.2026
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server
Matchbox
Sunrise, Florida
07.2024 - 06.2025
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new servers on menu knowledge and service standards.
- Handled customer inquiries and resolved complaints effectively and efficiently.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server/Shift Leader
The Cheesecake Factory
10.2023 - 07.2024
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Consistently met or exceeded sales goals through upselling techniques.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Server
Miller's Ale House
12.2022 - 09.2023
- Served food and beverages promptly, ensuring customer satisfaction through attentive service.
- Managed multiple tables simultaneously, maintaining service quality and enhancing guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts to streamline workflow and deliver exceptional guest service.
BDC Representative
Coral Springs Auto Mall
07.2021 - 11.2022
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Ensured adherence to industry regulations and dealership policies throughout all customer interactions.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
Server
Incontro Italian Cuisine and Steakhouse
05.2020 - 07.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server
Big Bear Brewery Restaurant
03.2019 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Benihana
01.2018 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Diploma - Reading, Writing, History, And Math.
Coral Glades High School
Coral Springs, FL06-2020
Skills
- Organization
- Complaint Handling
- Customer Relationship Management
- Assignment Delegation
- Menu presentation
- Guest service
- Food Safety
- Dining room logistics
- Staff Motivation
- Food presentation
- POS system operation
- Food safety
Languages
- English
- Creole (Haitian)
- French
Timeline
Server
Fogo de Chao
08.2025 - 04.2026
Server
Matchbox
07.2024 - 06.2025
Server/Shift Leader
The Cheesecake Factory
10.2023 - 07.2024
Server
Miller's Ale House
12.2022 - 09.2023
BDC Representative
Coral Springs Auto Mall
07.2021 - 11.2022
Server
Incontro Italian Cuisine and Steakhouse
05.2020 - 07.2021
Server
Big Bear Brewery Restaurant
03.2019 - 04.2020
Server
Benihana
01.2018 - 03.2019
Diploma - Reading, Writing, History, And Math.
Coral Glades High School