Diana Mercado Castillo
Baytown,TX
Summary
Proven Retail Sales Associate at Marshalls Store, adept in customer service and problem-solving, significantly enhancing shopping experiences. Fluent in Spanish and English, demonstrated reliability through effective teamwork and store maintenance. Skilled in cash handling and fostering a visually appealing environment, consistently meeting company standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Marshalls Store
11.2021 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
High School Diploma -
Impact Early College High School
Baytown, TX05.2024
Associate of Arts - Multidisciplinary Studies
Lee College
Baytown, TX05.2024
Skills
- Customer Service
- Honest and Dependable
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Reliability and punctuality
- Time Management
- Flexible Schedule
- Store maintenance
- Fluent in Spanish and English
Certification
- Industrial Fire Safety Training - 01/24
- Basic Plus Training - 03/24
- OSHA 10 Training - 06/24
- OSHA 30 Training - 06/24
Timeline
Retail Sales Associate
Marshalls Store
11.2021 - 05.2024
High School Diploma -
Impact Early College High School
Associate of Arts - Multidisciplinary Studies
Lee College