Diana Merino
FRUIT HEIGHTS
Summary
Dynamic legal professional with extensive experience at JPMorgan Chase & Co., excelling in regulatory compliance and quality assurance. Proven track record in enhancing operational efficiency through effective team leadership and meticulous case management. Adept at drafting legal documents and fostering strong client relationships, ensuring successful outcomes in complex environments.
Overview
27
27
years of professional experience
Work History
Workers' Compensation Litigation Paralegal
Panzer Law
New York
08.2024 - 02.2025
- Drafted legal pleadings, discovery requests, and motions for litigation cases.
- Conducted legal research on WC statutes and case law to support attorneys.
- Managed client communications and organized case files to enhance legal support.
- Coordinated trial preparation to ensure efficient workflow during litigation.
Compliance Specialist
Fiduciary Consulting
11.2020 - 11.2024
- Evaluated 180+ hours of legislative updates affecting corporate compliance.
- Conducted financial audits, payroll reconciliations, and tax compliance reviews.
- Managed state and federal filings, ensuring adherence to regulations.
Self-Reliance Paralegal | Legal Assistance Program
The Church of Jesus Christ of Latter-day Saints
08.2018 - 11.2021
- Secured $250K+ in grants for community welfare and educational programs.
- Provided Spanish-language legal document review and translation.
- Assisted in pro bono legal sessions and community legal education.
Workers Compensation & General Liability Field Auditor
Afirm Solutions
01.2017 - 10.2021
- Conducted on-site audits for multiple clients, gathering and analyzing payroll and operational data to ensure compliance with insurance standards.
- Utilized proprietary software to accurately calculate insurance premiums, resulting in a 15% improvement in reporting efficiency.
- Maintained strong client relationships through effective communication and timely resolution of audit findings, enhancing customer satisfaction ratings by 20%.
Legislative Affairs & Government Relations Intern
Parsons Behle & Latimer
01.2018 - 08.2020
- Researched and tracked legislation during general sessions.
- Advocated for policy changes supporting healthcare and economic reforms.
Product Support Specialist
Radix Corporation / Alexanders Corporation
12.2007 - 04.2017
- Managed technical support and software training for utility billing systems.
- Led project management efforts for system installations and customer support.
Residential Realtor
Exit Realty Premier Elite
Phoenix
07.2006 - 07.2010
- Developed marketing materials to promote residential real estate listings.
- Counseled new buyers to enhance sales opportunities.
- Increased personal revenue by completing multiple home and property sales.
- Negotiated purchase agreements for residential properties.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Liaised between sellers and buyers for profitable and efficient sales.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Evaluated mortgage options to help clients obtain financing at best rates and terms.
- Assisted clients with financing options such as mortgages or loan applications.
Credit Underwriting Unit Leader (Dept. Manager)
JPMorgan Chase & Co.
11.2005 - 09.2006
- Managed a team of 15 credit underwriters, achieving a 20% increase in loan approval efficiency.
- Oversaw the evaluation of $500M in credit applications annually, ensuring compliance with regulatory standards.
- Implemented automated underwriting processes, reducing processing time by 30%.
- Conducted monthly performance reviews, leading to a 15% improvement in team accuracy and productivity.
- Developed and executed training programs, resulting in a 25% reduction in error rates among new hires.
Senior Quality Analyst
JPMorgan Chase & Co.
02.2003 - 11.2005
- Conducted over 150 detailed quality assurance audits per quarter, ensuring compliance with regulatory standards and internal policies.
- Implemented process improvements that reduced error rates by 20%, enhancing overall operational efficiency.
- Led a team of 10 junior analysts, providing mentorship and training that resulted in a 15% increase in team performance metrics.
- Developed and maintained comprehensive quality reports and dashboards, facilitating data-driven decision-making for senior management.
- Collaborated with cross-functional teams to resolve critical issues, achieving a 95% resolution rate within stipulated timelines.
Fraud Investigation Analyst
JPMorgan Chase & Co.
01.1998 - 02.2003
- Conducted in-depth investigations into over 200 suspected fraud cases monthly, ensuring accuracy and thoroughness.
- Analyzed transaction patterns and identified potential fraudulent activities, leading to a 30% reduction in fraud losses.
- Collaborated with law enforcement agencies and internal departments to resolve fraud cases, resulting in successful recovery of $1 million in assets.
- Utilized advanced data analysis tools to detect anomalies and prevent future fraud incidents, improving detection rates by 25%.
- Prepared detailed reports and presentations for senior management, contributing to strategic decision-making and policy enhancements.
Education
Juris Doctor - Law
Purdue University Global
Lafayette, IN08-2026
B.S. - Political Science
University of Utah
01.2018
A.A.S. - Paralegal Studies
Ensign College
Salt Lake City, UT01.2015
Skills
- Case Management
- Federal and State Regulation Compliance
- Technical Support
- Team Leadership & Development
- Credit Underwriting
- Quality Assurance Audits
- Regulatory compliance
- Drafting legal documents
- Legal research
- Client communication
- Trial preparation
- Case management
- Attention to detail
- Project management
- Team collaboration
- Document filing
- Employment law
- Report writing
- Pleading drafting
- Time management abilities
- Drafting pleadings
- Proficient in MS office
- Billing procedures
- Correspondence writing
- Problem-solving abilities
- Data confidentiality
- Intellectual property law
- Legal citation
- Interpersonal communication
- Workers' Compensation Law
- Effective communication
- Research facts
- Bluebook Citations
- Trial preparation assistance
- Disposition records management
- Legal document review
- Adaptability and flexibility
- Corporate law
- Database searching
- Document management
- IRS filings
- Legal Software Utilization
- FLUENT IN Spanish
Timeline
Workers' Compensation Litigation Paralegal
Panzer Law
08.2024 - 02.2025
Compliance Specialist
Fiduciary Consulting
11.2020 - 11.2024
Self-Reliance Paralegal | Legal Assistance Program
The Church of Jesus Christ of Latter-day Saints
08.2018 - 11.2021
Legislative Affairs & Government Relations Intern
Parsons Behle & Latimer
01.2018 - 08.2020
Workers Compensation & General Liability Field Auditor
Afirm Solutions
01.2017 - 10.2021
Product Support Specialist
Radix Corporation / Alexanders Corporation
12.2007 - 04.2017
Residential Realtor
Exit Realty Premier Elite
07.2006 - 07.2010
Credit Underwriting Unit Leader (Dept. Manager)
JPMorgan Chase & Co.
11.2005 - 09.2006
Senior Quality Analyst
JPMorgan Chase & Co.
02.2003 - 11.2005
Fraud Investigation Analyst
JPMorgan Chase & Co.
01.1998 - 02.2003
Juris Doctor - Law
Purdue University Global
B.S. - Political Science
University of Utah
A.A.S. - Paralegal Studies
Ensign College
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