Diana M Gonzalez
Antioch
Summary
As a Medical professional I Have prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
17
17
years of professional experience
Work History
Medical Assistant | Office Associate
UCSF Benioff Children's Hospital Oakland
Walnut Creek, CA
05.2022 - Current
- Assisted in patient intake and documentation processes, ensuring accuracy and compliance with medical standards.
- Supported physicians during examinations and procedures, enhancing patient care and safety protocols.
- Coordinated appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling, ensuring efficient use of clinic resources.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
- Facilitated smooth communication between various departments, resolving conflicts efficiently and promoting a collaborative work environment.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Managed authorization processes, ensuring compliance with regulatory standards and organizational policies.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
- Resolved discrepancies with client applications to verify eligibility.
Patient Navigator II Neuro Spine | TEMP POSITION
University Of San Francisco UCSF | ASK STAFFING AGENCY
07.2021 - 03.2022
- Knowledge of patients’ Rights & Responsibilities, sound Judgement
- Surgery Scheduler / Answer Phones (High Call Volume) / Schedule appointments
- Multitask / Team Player / Organize surgery scheduling with patients and Auth Department
- Rooms Patients / Greet & Guide Patients / Give patient surgery instructions before and after (appointments)
- Ability to work Under Pressure / Work well independently in a fast paced and Demanding Environment
- Communicate Effectively with MD’s, Staff and Patients
- Proficiency in Microsoft Word, Excel, and Outlook
- Educated patients on insurance and healthcare plans.
- Established patient feedback system to identify areas for improvement in service delivery.
- Facilitated communication between patients and healthcare providers to streamline service delivery.
- Coordinated patient care plans across multidisciplinary teams to enhance treatment pathways.
- Assisted patients in scheduling doctor and healthcare appointments.
- Conducted ongoing assessments of patient needs, adjusting care plans accordingly for optimal outcomes.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Coached patients on self-advocacy.
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
Medical Assistant / Patient Service Representative Float
Sutter Health SPMF | TEMP POSITION
11.2020 - 04.2021
- Train New Employees with Epic / Apex
- Schedule Covid 19 Vaccine appointments
- Work with Worques / New Patient Referrals
- Schedule Appointments / Register New Patients Add New PCPs to patient’s charts
- Scan Documents / Organize MD’s Schedules (Scrub Schedules) 1 week prior to Appointments
- Answer phone calls / take and route Messages
- Work on New Tasks Daily
- Multitask / work at different locations
- Administered immunizations and medications according to established protocols.
- Assisted physicians with patient examinations and procedures, ensuring comfort and safety.
- Trained new medical assistants in office procedures and compliance standards, promoting team efficiency.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Managed policy updates, ensuring accuracy and compliance with company standards.
- Trained new employees on customer service protocols and system navigation.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Assist with Health Insurance claims, obtain procedure or appointments authorizations on time
Medical Assistant II Per Diem / On Call
John Muir Medical Center Urgent Care
Brentwood, CA
03.2020 - 08.2020
- Front Desk / Greeter / Covid 19 Screening
- Assisted healthcare providers with patient assessments and medical histories.
- Administered injections and performed basic laboratory tests to support diagnostic processes.
- Educated patients on treatment plans and medication usage to enhance compliance and understanding.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Back Office / Assist Minor Procedures / Monitor Critical Vital Signs
- Handle Clerical work / Answering phones/ schedule appointments/ Handle paperwork
- Assist with Test & Treatments / EKG’s
Patient Registration Clerk
Aspen Surgery Center
Walnut Creek, CA
01.2020 - 03.2020
- Clerical Duties / Scheduling Appointments/ Processing Forms / Maintaining Detailed records and files
- Extensive Contact with Patients, their families and hospital Staff
- Greet Visitors/ check in / Direct calls to Hospital Units
- Manage the patient Admission and Discharge process
- Assist in Planning, organizing, and Implementing and evaluating activities in units
- Prep Charts in alphabetical order
- Managed scheduling for appointments, optimizing staff availability and resource allocation.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Collect patient and client documents and information upon referral.
Medical Assistant/Receptionist
Bass Medical Group OB- GYN
Walnut Creek, CA
02.2019 - 12.2019
- Patient Care / Register Patients / Check in & check out Patients
- Work with Medical Records Department
- Call Center/ Answer Phone Calls / Work on In Basket Messages / Medication Requests
- Assist MD’s / PA’s/ NP’s/ & RN’s with minor procedures
- Room Patients/ Prep Procedure Rooms
- Go over Lab work/ After Visit Summaries Read Instructions to patients per MD orders
- Have Knowledge of Birth Controls Options / Inject Depo Shots
- Pelvic Ultrasounds / Dip Stick exams / Monitor Ultrasounds at 38+ weeks Pregnant Patients
- Coordinated with healthcare providers to ensure timely communication of patient information and treatment plans.
- Implemented patient follow-up procedures that improved appointment adherence rates and overall care continuity.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
Medical Assistant Float Pool
Sutter Pacific Medical Foundation
San Francisco, CA
07.2017 - 01.2019
- Patient Preparation / Vitals Measurements
- Marinating electronic medical records, billing and coding information for Insurance
- Helping Physicians with patient examination’s
- Giving patient’s injection or medication as directed by a physician
- Checking in and checking out patients (PSR)
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Educated patients on treatment plans, medications, and follow-up care to enhance understanding and compliance.
- Collaborated with multidisciplinary teams to streamline patient care processes and improve service delivery.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Taught patients about medications, procedures, and care plan instructions.
6 Weeks Medical Assistant Refresher Program
Jewish Vocational Service of San Francisco
San Francisco, CA
05.2017 - 07.2017
- Assisted in patient intake, ensuring accurate information collection and data entry.
- Training for administered vaccinations and performed routine lab tests, maintaining compliance with health regulations.
- Trained to educated patients on treatment plans and medication management, improving adherence to prescribed therapies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Engaged in continuous learning through hands-on training sessions focused on clinical skills and best practices.
- Observed and participated in various medical procedures to gain practical experience in a clinical setting.
- Prepared examination rooms by sterilizing surfaces and setting up necessary equipment prior to appointments, enhancing overall cleanliness standards within the clinic setting.
- Handled administrative tasks such as answering phone calls, scheduling appointments, and managing insurance claims to keep daily operations running smoothly.
- Participated in continuing education classes to stay up-to-date on the latest medical advancements and best practices.
- Promoted teamwork among fellow interns by sharing knowledge gained from personal experiences throughout the program.
- Demonstrated adaptability by seamlessly transitioning between front office duties and clinical responsibilities as needed to maintain overall clinic productivity.
- Contributed to positive patient experiences by providing friendly and compassionate care.
- Collaborated with healthcare professionals to develop individualized care plans for patients, promoting optimal health outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Taught patients about medications, procedures, and care plan instructions.
Internship site
US Health Works Medical Group
Brentwood, CA
04.2017 - 05.2017
- Physical exams
- DOT PX Exams / Collecting urine DS, UA
- Checking In patients and out / take vitals signs / Room Patients / Epic Training
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Production Manager
Woss Enterprises
Antioch, CA
06.2013 - 05.2017
- Supervise production Crews
- Prepare production scheduling
- Team management
- Inventory and maintenance of equipment
- Supervising workers performance
- Making sure everyone is following safety guidelines
- Work and discuss with business owner to improve companies polices and goals
- Oversaw production schedules to ensure timely delivery of products.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Trained and mentored staff on best practices in production techniques and safety protocols.
- Coordinated cross-functional teams to streamline workflows and optimize resource allocation.
- Developed training programs that improved employee performance and adherence to safety standards.
- Managed inventory levels to maintain supply chain efficiency while minimizing waste.
- Resolved issues quickly to maintain productivity goals.
- Estimated labor requirements to support anticipated workload.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
- Evaluated employee performance and provided feedback and training as needed.
Production Worker Team Leader
Precision Cabinets and Trim
Brentwood, CA
05.2009 - 02.2012
- Production line, making sure to do what is expected by day for production line
- Maintain work area and equipment neat
- Help co-workers with production work behind
- Training new workers
- Supervise my own work and line production workers as well
- Operated various woodworking machinery to ensure precise fabrication of cabinets and trim.
- Assembled cabinetry components according to specifications, maintaining high standards of quality control.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Education
Medical Assisting Certificate -
Unitek College
Concord, CA05-2017
Skills
- Bilingual: Spanish/English
- Medical terminology knowledge
- Excellent written, communication, and customer service skills
- Type 40 wpm with 90% accuracy
- Goal oriented
- Vital signs monitoring
- Clinical documentation
- Reliable team player
- Immunization administration
- Medical office administration
- Insurance claims
- Medical billing
- Insurance authorizations
- Patient Scheduling
- Insurance Billing
- Urinalysis
- Wound Cleaning
- EKG/ ECG
- Injections (subcutaneous, intradermal, and intramuscular)
Timeline
Medical Assistant | Office Associate
UCSF Benioff Children's Hospital Oakland
05.2022 - Current
Patient Navigator II Neuro Spine | TEMP POSITION
University Of San Francisco UCSF | ASK STAFFING AGENCY
07.2021 - 03.2022
Medical Assistant / Patient Service Representative Float
Sutter Health SPMF | TEMP POSITION
11.2020 - 04.2021
Medical Assistant II Per Diem / On Call
John Muir Medical Center Urgent Care
03.2020 - 08.2020
Patient Registration Clerk
Aspen Surgery Center
01.2020 - 03.2020
Medical Assistant/Receptionist
Bass Medical Group OB- GYN
02.2019 - 12.2019
Medical Assistant Float Pool
Sutter Pacific Medical Foundation
07.2017 - 01.2019
6 Weeks Medical Assistant Refresher Program
Jewish Vocational Service of San Francisco
05.2017 - 07.2017
Internship site
US Health Works Medical Group
04.2017 - 05.2017
Production Manager
Woss Enterprises
06.2013 - 05.2017
Production Worker Team Leader
Precision Cabinets and Trim
05.2009 - 02.2012
Medical Assisting Certificate -
Unitek College