Diana Hemp
Lincoln Benefit Life
White Lake,MI
48
years of professional experience
1
Certification
Knowledgeable Life Insurance Claims Analyst with experience in analyzing and processing claims accurately and efficiently. Proven track record in resolving complex claims and ensuring compliance with industry standards. Adept at balancing empathy with precise, policy-aligned decision making to ensure fair and timely outcomes.
Skills
Claims analysis
Regulatory Compliance
Attention to Detail
Decision Making
Problem Solving
Customer Focus
Collaboration
Written communication
Compliance analysis
Work History
Claims Analyst
5 Years 9 Months- Oversaw complex life insurance claims exceeding $500,000, ensuring thorough evaluation and resolution.
- Audited policy and claim files for compliance and accuracy, enhancing claim integrity.
- Verify benefit calculations and ensure alignment with policy terms.
- Presented escalated cases to legal, fraud, and compliance teams, facilitating informed decision-making.
- Communicate with agents, attorneys, trustees, and beneficiaries.
Claims Analyst
6 Years- Administered Disability Income, Accelerated Death, and Waiver of Premium claims, ensuring compliance with policy guidelines.
- Review policies and riders to determine eligibility and benefit levels.
- Process benefits within authority limits and recommend decisions.
- Processed benefits within authority limits, recommending decisions that aligned with company standards.
- Supported new business transitions through comprehensive testing and thorough administrative review.
President/Owner
22 Years- Oversaw business operations, integrating customer service, sales, staffing, production, and accounting.
- Directed company operations, aligning sales, production, and customer service with business objectives.
- Established long-term growth strategies for signage services, pricing, and market positioning.
- Oversaw budgeting, forecasting, and resource allocation to maintain financial stability.
New Business Analyst
6 Years- Evaluated and processed disability insurance applications to ensure compliance.
- Coordinated with underwriting and sales teams to resolve submission discrepancies.
Director, Marketing Services
8 Years- Oversaw group health operations, ensuring seamless coordination between life and health departments.
Education
Academic Diploma
Certification
- LOMA FLMI Level 1 Completed December 2025
Section name
Modern Resume - Diana M Hemp
Timeline
Claims Analyst
Lincoln Benefit Life
01.2021 - CurrentRead More
Claims Analyst
DXC Technology
01.2015 - 01.2021Read More
President/Owner
Signs By Tomorrow Inc.
01.1993 - 01.2015Read More
New Business Analyst
Paul Revere Insurance Co.
01.1987 - 01.1993Read More
Director, Marketing Services
United Corporation of America
01.1979 - 01.1987Read More
Gage Park High School
Academic Diploma
Read More