Sara Hagerman
RXO
Mechanicsburg,OH
1
Certification
14
years of professional experience
Dynamic Claims Analyst with extensive experience in claims data analysis and settlement negotiations. Committed to fostering team collaboration and implementing process improvements that enhance operational efficiency and customer satisfaction.
Work History
Claims Analyst
5 Years 2 Months- Analyze claims data to identify trends and discrepancies, improving accuracy of processing.
- Develop and implement workflow improvements, enhancing overall efficiency within claims department.
- Collaborate with cross-functional teams to resolve complex claim issues, ensuring timely resolution for clients.
- Mentor junior analysts on industry best practices and compliance requirements, fostering professional growth.
- Complete data entry and other tasks needed for claims received in US Mail or Email to support department operations
- Conclude cargo claims to meet individual, team, and company goals; process claims according to company policies and procedures
- Understand and qualify type of claims filed; investigate cargo claims for loss and damage to determine company liability and costs for damage or loss while protecting company and customer interests
- Understand and interpret legal limits of liability as stipulated in the contracts and applicable governing publications
- Communicate with Sales, Operations, and customers when needed regarding disposition of claims
- Compose professional claims correspondence
Claim Adjuster
4 Years 9 Months- Evaluated and processed insurance claims for auto glass repairs, ensuring compliance with company policies.
- Investigated discrepancies in claims, utilizing analytical skills to resolve issues efficiently.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Answered customer questions regarding deductibles.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
Office Manager
2 Years 7 Months- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Managed vendor relationships to ensure timely procurement of supplies and services.
- Developed and maintained filing systems, improving document retrieval efficiency for team members.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
High School Diploma
No Degree - Sales And Marketing
Skills
Claims
Claims analysis
Interpersonal and written communication
Policy interpretation
Data interpretation
Claims trend analysis
MS office
Customer service and support
Team collaboration
Settlement negotiations
Policy analysis
Certification
Was a licensed automobile claims adjuster in all 50 states
Timeline
Claims Analyst
RXO
06.2021 - CurrentRead More
Claim Adjuster
Safelite Auto Glass
05.2015 - 02.2020Read More
Office Manager
Titan Contractors
07.2012 - 02.2015Read More
DeVry
No Degree from Sales And Marketing
Read More
Sheridan High School
High School Diploma
Read More