Diana Miller
318 W. Jackson
Summary
Dynamic and results-driven professional with extensive experience in store operations and effective team leadership. Proven track record in cash management and service excellence, enhancing customer satisfaction and driving sales growth. Adept at strategic decision-making, optimizing inventory, and fostering a collaborative work environment.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Arbys Resturant
08.2023 - 10.2025
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored new staff on customer service protocols and menu knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored employee performance, providing feedback to enhance productivity and morale.
- Resolved customer complaints promptly, ensuring high satisfaction and loyalty rates.
- Analyzed operational processes, recommending improvements for efficiency and effectiveness.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
Store Manager
Dollar General Store
06.2024 - 09.2024
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored staff in customer service excellence and product knowledge.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Implemented promotional strategies to enhance customer engagement and increase sales.
- Developed and maintained strong relationships with vendors for optimal supply chain management.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment for customers and staff.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Floral Designer
Edwards Florist
04.2022 - 04.2023
- Designed custom floral arrangements for various events, ensuring alignment with client preferences.
- Collaborated with team members to streamline inventory management processes, enhancing operational efficiency.
- Mentored junior designers on floral techniques and design principles, fostering skill development.
- Conducted quality checks on floral products to maintain high standards of freshness and presentation.
- Assisted in coordinating large-scale floral installations for weddings and corporate events, ensuring timely execution.
- Developed seasonal display concepts that elevated store aesthetics and attracted customer attention.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
Sales Manager
Office Depot
12.2018 - 04.2022
- Led sales team in achieving quarterly targets through strategic planning and execution.
- Developed training programs to enhance staff product knowledge and selling techniques.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Fostered relationships with key clients, driving customer satisfaction and loyalty initiatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Streamlined operational workflows to enhance efficiency and reduce bottlenecks.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Accomplished multiple tasks within established timeframes.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Head Floral Designer
DJ's Florist
04.2018 - 12.2018
- Designed innovative floral arrangements for diverse events, enhancing customer satisfaction and brand reputation.
- Collaborated with team members to streamline workflow processes, improving overall efficiency in design operations.
- Mentored junior designers, providing guidance on techniques and best practices to elevate design quality.
- Managed inventory of floral supplies, ensuring availability and minimizing waste through strategic ordering practices.
- Developed seasonal product lines, aligning designs with market trends to attract new clientele and boost sales.
- Conducted client consultations to understand needs and preferences, delivering customized floral solutions that exceed expectations.
- Established strong vendor relationships, negotiating competitive pricing for flowers and materials without sacrificing quality.
- Created an inviting storefront environment with eye-catching displays that showcased the company''s design capabilities while enticing customers to explore further offerings inside.
- Managed inventory control, ensuring adequate stock levels of flowers and materials for timely order fulfillment.
- Increased revenue through upselling services like custom installations or add-on items during client consultations.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
Store Manager
In Bloom Florist
01.2015 - 02.2018
- Conducted regular performance evaluations, fostering a culture of continuous improvement among team members.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Owner/Operator
Diana's Floral Design
01.2014 - 06.2016
- Designed and arranged floral compositions for various events, ensuring aesthetic appeal and customer satisfaction.
- Managed daily operations, overseeing inventory management and supply chain logistics to optimize workflow efficiency.
- Developed marketing strategies that increased brand awareness through social media campaigns and community engagement activities.
- Established strong relationships with local vendors to secure favorable terms, enhancing overall business sustainability.
- Conducted market research to identify trends and customer preferences, informing product assortment decisions for seasonal collections.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior sevice to customers.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Education
Associate of Arts - Small Business Management
Hartford Learning Direct
Gilroy, CA08-1999
Skills
- Service excellence
- Cash management
- Effective team leadership
- Strategic decision-making
- Effective time management
- Store operations
Certification
Serve Safe certified
Timeline
Store Manager
Dollar General Store
06.2024 - 09.2024
Assistant Manager
Arbys Resturant
08.2023 - 10.2025
Floral Designer
Edwards Florist
04.2022 - 04.2023
Sales Manager
Office Depot
12.2018 - 04.2022
Head Floral Designer
DJ's Florist
04.2018 - 12.2018
Store Manager
In Bloom Florist
01.2015 - 02.2018
Owner/Operator
Diana's Floral Design
01.2014 - 06.2016
Associate of Arts - Small Business Management
Hartford Learning Direct