Diana Minier
Bronx
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
6
6
years of professional experience
Work History
URBAN ENGLISH LINGUIST
KACE COMPANY
06.2022 - Current
- Collect, analyze, identify and decode colloquialism and slang terms in real-time
- Transcribe and translate source documents and recordings from storage media audio files
- Listen to oral intercepts in English and provide verbal and written synopsis while relating pertinent information to clients
- Contribute to the master list of slang words and codes used by many groups/organizations
- Produce court ready transcriptions and translations of pertinent calls.
- Translate and transcribe up to 30 minutes of audio within 8 hour shift
RECEPTIONIST
COMPLETE NEUROLOGY CARE
12.2021 - 06.2022
- Make, reschedule and/or cancel appointments for patients
- Maintained current and accurate medical records for patients.
- Process patient intake forms
- Manage patient records using Medgen Software, maintaining patient confidentiality in compliance with HIPPA.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collected cash and card payments, processed transactions and updated relevant records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic, and health history to keep information current.
BARISTA
STARBUCKS
01.2019 - 03.2020
- Take orders and prepare coffee, teas, and other handcrafted drinks to customers specifications
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Attend to customer complaints and questions
- Distributed weekly tips amongst colleagues
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
Education
Bachelor of Science - Criminal Justice
JOHN JAY COLLEGE
New York, NYAssociate of Arts - Criminal Justice
BOROUGH OF MANHATTAN CC
New York, NYSkills
- ALTA Language certificate in English
- Strong communication and interpersonal skills
- Able to type 60 words per minute
- Successfully operate translation equipment provided by the government including JSI Voice Box and Pen-Link
- Able to work under pressure in fast-paced environments
- Able to communicate effectively with management and law enforcement personnel
- Strong computer skills in MS Office including Microsoft Word, Powerpoint, and Outlook
- Time management skills
- Creative problem solving
Additional Information
Community Service Experience
Volunteer at Innovation Diploma Plus High School 2017 - Present.
Assist guidance counselor, assistant principal and school secretary in simple tasks such as photocopying and faxing. Engaging with high school students and serving as guidance for them. Assist with preparation of multiple school events including, but not limited to graduations.
Languages
Spanish
Native or Bilingual
Timeline
URBAN ENGLISH LINGUIST
KACE COMPANY
06.2022 - Current
RECEPTIONIST
COMPLETE NEUROLOGY CARE
12.2021 - 06.2022
BARISTA
STARBUCKS
01.2019 - 03.2020
Bachelor of Science - Criminal Justice
JOHN JAY COLLEGE
Associate of Arts - Criminal Justice
BOROUGH OF MANHATTAN CC
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