Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

DIANA MJALLI

Greensboro

Summary

Empathetic, solutions-oriented professional with a diverse background in healthcare, user research, and community engagement. Experienced in supporting clients, managing communication channels, and handling inquiries with care and accuracy. Skilled at creating positive experiences for customers and teams in both remote and in-person settings. Seeking to contribute to a fully remote customer service team where active listening, problem-solving, and human connection are key.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Developer

MIG USA
Greensboro
02.2024 - 09.2024
  • Expanded the company's presence on social media and developed branding guidelines for two company brands.
  • Created and implemented business strategies to drive growth and enhance market positioning.
  • Collaborated with teams to ensure consistent brand messaging and effective outreach.

B2B Tech Sales Trainee

TAP
remote
02.2023 - 05.2023
  • An intensive 16-week training for preparing new salespeople for tech B2B sales.
  • Skills: Active Listening
  • Time Management
  • Growth mindset
  • Prioritize Workload
  • Emotional Intelligence
  • LinkedIn Sales Navigator
  • Lead Generation
  • Customer Relationship Management (CRM)
  • Sales Prospecting
  • Administration
  • Management
  • Team Building
  • Branding

Business Developer Associate

CVT Apprenticeship
remote
03.2023 - 05.2023
  • Company Overview: CVT, which is partnered with TAP
  • As a business developer at CVT, which is partnered with TAP, I worked closely with the CEO to establish the structure of a sales department.
  • We utilized current prototypes to understand the client persona, developed an ICP for outbound reach, generated leads, followed up, and built potential relationships that empower value.
  • Together, we provided creative solutions and brainstormed proactively.
  • CVT, which is partnered with TAP

User researcher

Experis
Charlotte
02.2022 - 05.2022
  • Company Overview: Experis, a global leader in IT professional resourcing and managing services.
  • A group of 11 user researchers worked closely together running usability testing sessions.
  • I worked with Experis for a Meta project, handling third-party research tools and apps and running usability tests.
  • We combined quantitative research methods with observational techniques to better comprehend user behaviors, needs, and motivations.
  • With this, we can check the accuracy of the data and determine whether a product conforms with specifications to aid in product development.
  • It was essential to create a welcoming environment for participants and a feeling of community among colleagues as this encouraged functional work flow.
  • Experis, a global leader in IT professional resourcing and managing services.

Behavior Technician

Alternative Behavior Strategies
Charlotte
12.2020 - 03.2021
  • Measured client independence and maintaining patient privacy, a high degree of empathy, and a commitment to ongoing learning.
  • I also engaged in one-on-one work with customers, observing their behaviors, gathering data, and fostering a relationship.

Clinical Research Assistant

High Point Clinical Trials Center
High Point
05.2020 - 12.2020
  • Assist in collecting and documenting study activities and procedures.
  • Maintain study areas and equipment.
  • Support the study team in conducting research studies.
  • Perform tasks as trained and delegated per study protocols.
  • Collect data according to protocol and clinic SOPs.
  • Adhere to GCP standards, clinic SOPs, OSHA guidelines, and regulations.

Education

BASc - Biology

AL-Quds Bard College of Arts and Sciences
Jerusalem
01.2020

Skills

  • Solution oriented
  • Data analysis
  • Problem solver
  • Market research
  • Communication
  • Management
  • User empathy
  • Active listening
  • Community engagement
  • Social impact advocate
  • UX-UI Design
  • User Interface Design
  • Competitive Analysis
  • User Experience Design (UED)
  • User Experience (UX)

Certification

  • Master Product Management, FutureVersity, 06/2024
  • B2B Tech Sales Trainee, TAP, 02/2023
  • Market Research Analysis, Brainnest, 12/2022
  • Introduction to UX Design, GoMyCode, 02/2022
  • Data Science with R, DataCamp, 02/2022
  • Introduction to Programming to Python, Edx, 01/2022

Timeline

Business Developer

MIG USA
02.2024 - 09.2024

Business Developer Associate

CVT Apprenticeship
03.2023 - 05.2023

B2B Tech Sales Trainee

TAP
02.2023 - 05.2023

User researcher

Experis
02.2022 - 05.2022

Behavior Technician

Alternative Behavior Strategies
12.2020 - 03.2021

Clinical Research Assistant

High Point Clinical Trials Center
05.2020 - 12.2020

BASc - Biology

AL-Quds Bard College of Arts and Sciences

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