Diana Molina
234 Santa Ana Way Duncan,SC
Summary
Talented Owner with 15 years of experience and track record of enhancing customer satisfaction and streamlining operations at EDM Cleaning Services. Expert in residential and office cleaning, coupled with exceptional relationship-building skills, ensured repeat business and referrals. Demonstrates integrity and attention to detail, significantly improving service standards.
Overview
15
15
years of professional experience
Work History
Owner and Operator of a Cleaning Business
EDM Cleaning Services
234 Santa Ana Way Duncan, SC 29334
09.2009 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient cleaning and providing exceptional service.
- Cleans floors by sweeping, mopping, scrubbing, or vacuuming.
- ·Dusts furniture or fixtures and disposes of trash or waste materials.
- Supports needs of my cleaning service business with skills and efficiency
- Work and book clients personally to understand their needs and provide exceptional service
- Identify appropriate cleaning solutions and safety measures to prevent damage to surface, floors , and walls based on material
- Conduct deep cleaning activities, washed and replenish bed sheets, quilts and linens.
- Clean restrooms and restock supplies
- Completely organize, clean, and sanitize kitchens
- Deep clean problem areas in each home
- Clean windows
Cleaning Member
Croggins Flowers & Gifts
Spartanburg, SC
09.2009 - 11.2019
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Cleaning Member
J.M Dunbar Funeral Home
Spartanburg, SC
09.2009 - 03.2019
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Emptied trashcans and transported waste to collection areas.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Education
High School Diploma -
Morris Hills High School
Rockaway, NJ05.2012
Skills
- Customer Relations
- Communication skills
- Small business operations
- Verbal and written communication
- Attention to detail
- Integrity and Transparency
- Organized
- Client Service
- Decision-Making
- Residential & Office Cleaning
- Safety Procedures
- Scheduling
- Flexible and reliable
- Ability to work independently
- Relationship building
- Daily Cleaning
- Deep Cleaning
- Mopping
- Dusting
- Working independently, with minimal supervision
Timeline
Owner and Operator of a Cleaning Business
EDM Cleaning Services
09.2009 - Current
Cleaning Member
Croggins Flowers & Gifts
09.2009 - 11.2019
Cleaning Member
J.M Dunbar Funeral Home
09.2009 - 03.2019
High School Diploma -
Morris Hills High School