Shawn Pickard
Flint,MI
Summary
Dynamic professional with extensive experience in small business operations. Expertise in developing cleaning protocols and managing financial operations to enhance service quality and client satisfaction.
Overview
6
6
years of professional experience
Work History
Owner/Operator of Business/Residential Cleaning
Maid to Bee Clean, Inc
Flint, MI
08.2022 - Current
- Developed efficient cleaning protocols to enhance service quality and customer satisfaction.
- Managed scheduling and staffing to ensure optimal coverage for client needs.
- Oversaw financial operations, including budgeting and expense tracking for sustainability.
- Managed day-to-day business operations.
- Cultivated strong client relationships through personalized service and follow-ups.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Production Worker/Machine Operator/Assembler
Fernco Inc
Davison, MI
04.2020 - 03.2022
- Operated machinery to assemble components, ensuring high-quality production standards.
- Collaborated with team members to enhance workflow efficiency and reduce downtime.
- Maintained equipment through routine inspections and preventative maintenance practices.
- Implemented process improvements that increased production output and minimized waste.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
Education
High School Diploma -
Carman Ainsworth High School
Flint, MI06-1998
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Languages
English
Native or Bilingual
Timeline
Owner/Operator of Business/Residential Cleaning
Maid to Bee Clean, Inc
08.2022 - Current
Production Worker/Machine Operator/Assembler
Fernco Inc
04.2020 - 03.2022
High School Diploma -
Carman Ainsworth High School