Diana Morales
Camarillo,CA
Overview
5
5
years of professional experience
Work History
Optical Technician
NationWide Vision
Glendale, AZ
01.2022 - 07.2022
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated commitment to ongoing professional development through attendance workshops, and seminars.
- Supported optometrists during eye examinations, improving efficiency and effectiveness of patient assessments.
- Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Restaurant Worker
MOD PIZZA
Phoenix, AZ
09.2020 - 02.2021
- Assisted in inventory management, ensuring adequate stock levels and minimizing spoilage.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Assisted with cleaning and sanitizing the restaurant
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
Front End Cashier
Total Wine & More
Glendale, Az
04.2019 - 05.2019
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Ensured age-restricted products were sold in compliance with legal standards, protecting store from liability.
- Worked with floor team and managers to meet wide range of customer needs.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Learned and adapted quickly to new technology and software applications.
Retail Customer Sales Associate
Michael's Arts & Crafts
Glendale, Az
02.2017 - 10.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Instructed at Michaels for two years, teaching a variety of classes to both adults and children.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used in-store system to locate inventory and place special orders for customers.
- Helped customers join reward programs.
Education
HighSchool Diploma -
Glendale HighSchool
Glendale, Az05.2017
Skills
- Bilingual
- Product Knowledge
- Customer Service
- Returns and exchanges
- Appointment Scheduling
- Patient Recordkeeping
- Patient testing
- Multi-tasking strength
- Willing to Learn
- Attention to Detail
- Honest and Dependable
- Problem-solving
- Cooperative Attitude
References
- Sierra A. Helton, Previous manager at Michael's, (623)238-0139
- Mary Sanches, Previous supervisor at Michael's, (602)373-7056
- Teresa Powell, Previous assistant manager at Michael's, (623)225-0063
- Eric May, Previous manager at Total Wine & More, (623)486-0162
- Sydney.N , Previous store manager at Nationwide Vision Optometrist, (623)910-3822
Timeline
Optical Technician
NationWide Vision
01.2022 - 07.2022
Restaurant Worker
MOD PIZZA
09.2020 - 02.2021
Front End Cashier
Total Wine & More
04.2019 - 05.2019
Retail Customer Sales Associate
Michael's Arts & Crafts
02.2017 - 10.2020
HighSchool Diploma -
Glendale HighSchool