Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nidza Borges

Camden,NJ

Summary

  • Dynamic Optical Technician with a proven track record at Vision Care Centre, excelling in quality control inspections and customer service. Skilled in optical frame repair and adept at resolving customer issues, enhancing satisfaction and retention. Bilingual communicator with strong teamwork abilities, committed to delivering exceptional results in fast-paced environments.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Optical Technician

Vision Care Centre
Monticello, KY
01.2022 - 09.2024
  • Provided guidance to customers on selecting eyewear according to their prescription requirements.
  • Resolved customer complaints regarding product quality or service issues promptly.
  • Repaired eyeglasses frames by soldering broken joints or replacing missing screws.
  • Assisted optometrists in fitting contact lenses on patients' eyes.
  • Maintained a clean work environment in accordance with safety regulations.
  • Analyzed customer prescriptions and determined appropriate lens parameters for fabrication.

Call Center Agent

Senture
Monticello, KY
11.2020 - 06.2021
  • Provided accurate information on products and services to customers.
  • Adjusted communication style based on individual customer needs.
  • Followed up with customers regarding their satisfaction with product or service received.
  • Managed customer accounts, including updating account information as needed.

Manager's Assistant

Keystone Foods
Albany, KY
04.2018 - 11.2020
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Education

High School Diploma -

Woodrow Wilson High School
Camden, NJ
06-2015

Skills

  • Quality control inspections
  • Customer service
  • Supply restocking
  • Appointment scheduling
  • Paperwork management
  • Work order preparation
  • Teamwork and collaboration
  • Optical frame repair
  • Computer skills
  • Bilingual

Timeline

Optical Technician

Vision Care Centre
01.2022 - 09.2024

Call Center Agent

Senture
11.2020 - 06.2021

Manager's Assistant

Keystone Foods
04.2018 - 11.2020

High School Diploma -

Woodrow Wilson High School

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