Tracy Williams
River Falls,WI
Summary
Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.
Overview
19
19
years of professional experience
Work History
Optical Technician
Ritzinger Eye Clinic
03.2016 - Current
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.
- Developed expertise in specialized tasks such as edging lenses, repairing frames, and adjusting eyewear for optimal fit and comfort.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
Department of Labor Specialist
ESR
02.2006 - 05.2018
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
- Restructured customer service process, ensuring quicker response times.
- Improved team collaboration by initiating regular strategy meetings.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
St. Croix Central High
Hammond, WI05.1989
Skills
- Customer Service
- Optical Sales
- Optical Measurements
- Optical dispensing
- Multifocal lens fitting
- Frame adjustments
- Quality Control Inspections
- Transaction Processing
- Optical Standards Compliance
- Anti-Reflective Coating Application
- Optical Coating Techniques
- Optical Billing Procedures
- Progressive Lens Fitting
- Optical Troubleshooting
- Lens Material Selection
- Optical Order Processing
- Optical Frame Repair
- Appointment Scheduling
- Patient Recordkeeping
- Appointment Setting
- Willing to Learn
- Problem-solving abilities
- Attention to Detail
- Reliability
- Multitasking Abilities
- Clear Communication
- Decision-Making
- Self Motivation
- Professionalism
- Adaptability
Timeline
Optical Technician
Ritzinger Eye Clinic
03.2016 - Current
Department of Labor Specialist
ESR
02.2006 - 05.2018
High School Diploma -
St. Croix Central High
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