Diane Bubb
Patient Care Coordinator
Princeton,TX
Summary
Highly communicative, tech-forward, and organized administrative professional with an extensive background in healthcare operations, database management, and client relations. Proven expertise in navigating CRM/EHR systems, processing medical records, and managing high-volume digital correspondence. Adept at leveraging modern AI and productivity tools to streamline remote data entry, scheduling, and procurement. Seeking a full-time, remote Patient Navigator or Care Coordinator role offering comprehensive benefits.
Overview
1
1
Language
27
27
years of professional experience
Work History
Optical Technician
Clarkson Eyecare
09.2024 - 03.2026
- Manage high-volume patient correspondence and scheduling; provide 1:1 patient care/sales; serve as the primary touchpoint for order status, inquiries, and care updates. Maintain 100% data integrity within healthcare EHR systems, ensuring precise entry of patient records and updated prescriptions. Educate patients on custom options, handle digital acquisitions, and track end-to-end orders with external vendors.
Vision Department Manager
Walmart
02.2020 - 09.2024
- Led day-to-day healthcare retail operations, managing P&L, inventory and compliance metrics for a high-performing department inside busy Walmart. Utilized corporate database systems to manage patient records, track orders, audit data entry, and streamline daily operational reporting. Provided top-tier client dispute resolution and clear, empathic communication to ensure patient satisfaction.
Fine Jewelry Sales Associate
Macy's
05.2018 - 02.2020
- Delivered a high-touch, consultative customer experience, building long-term client trust and consistently exceeding department goals. Managed high-volume inventory records, processed secure transactions, and organized digital documentation for custom client orders.
Admin Assistant Records Clerk
Cigna Healthcare
11.2017 - 02.2018
- Entered sensitive patient medical record into electronic database systems with high accuracy to support ongoing patient care. Processed complex file requests and streamlined documentation processing to improve administrative support for insurance claims.
Jewelry Sales Associate
Walmart
08.2016 - 06.2017
- Guided customers in selecting jewelry pieces tailored to individual preferences and occasions, enhancing customer satisfaction. Cultivated strong customer relationships, fostering loyalty and encouraging repeat business. Operated POS system to process payments and accurately track sales, contributing to financial accuracy.
Administrative Assistant
Transamerica Life
01.2015 - 08.2015
- Managed daily administrative tasks for 12 independent insurance agents, maximizing operational flow and service delivery. Facilitated vital business correspondence by managing phone and email channels, improving communication flow.
Cashier/Customer Service Spec's
Spec's Family Partners Ltd
01.2014 - 01.2015
- Managed daily administrative tasks for 12 independent insurance agents, maximizing operational flow and service delivery. Facilitated vital business correspondence by managing phone and email channels, improving communication flow.
Administrative Assistant to Executive Director
Haven House
10.2012 - 01.2014
- Maintained strict confidentiality of sensitive records while supporting the operations of a nonprofit domestic violence victims shelter for women and children. Provided executive-level support, including calendar management, meeting scheduling, agenda preparations, and meeting notetaking.
Chiropractic Assistant/Front Office Manager
Back to Action Chiropractic
06.1999 - 08.2006
- Managed front-office logistics, including insurance verification and filing, copay collection, appointment scheduling, and patient data entry.
Education
Administrative Assistant Certification -
Collin College
Plano, Texas, United States01-2012
Bachelor of Arts - Fine Arts
Webster University
Webster Groves, Missouri, United States01-1996
Skills
Customer Support/Service
Resolve Customer Issues
Corporate Policies
Customer Relations
Organizational Skills
Patient Care
Time Management
Insurance Claims
Sales
Financial Transactions
Administrative Skills
Patient Confidentiality
Standard Operating Procedures (SOP)
Inventory Management
Problem Solving Skills
Point of Sale (POS) Systems
Multitasking
Interpersonal Skills
Needs Assessment
Electronic Medical Records
Office Management
Executive Assistant Skills
Insurance
Support Documentation
Regulations
Team Lead/Manager
Maintain Compliance
Billing
Data Quality
Email Management/Administration
Retail Operations
Documentation
Database Technology
Calendar Management
Customer service
Timeline
Optical Technician
Clarkson Eyecare
09.2024 - 03.2026
Vision Department Manager
Walmart
02.2020 - 09.2024
Fine Jewelry Sales Associate
Macy's
05.2018 - 02.2020
Admin Assistant Records Clerk
Cigna Healthcare
11.2017 - 02.2018
Jewelry Sales Associate
Walmart
08.2016 - 06.2017
Administrative Assistant
Transamerica Life
01.2015 - 08.2015
Cashier/Customer Service Spec's
Spec's Family Partners Ltd
01.2014 - 01.2015
Administrative Assistant to Executive Director
Haven House
10.2012 - 01.2014
Chiropractic Assistant/Front Office Manager
Back to Action Chiropractic
06.1999 - 08.2006
Bachelor of Arts - Fine Arts
Webster University
Administrative Assistant Certification -
Collin College