Iuliana Zakharov

• Conducted physical examinations on patients to determine their vision needs.
• Adhered to company policies and procedures related to safety regulations.
• Repaired eyeglasses frames by soldering broken joints or replacing missing screws.
• Resolved customer complaints regarding product quality or service issues promptly.
• Created detailed reports documenting the results of visual inspections and tests.
• Ordered stock from suppliers when necessary to fulfill customer orders.
• Ensured that all safety protocols were followed while operating machinery.
• Read new patient glasses prescriptions with lensometer and noted results for treating physician.
• Assisted patients in finding correct medications, eyeglasses and contact lenses.
• Assisted with visual field testing, ocular photography etc
• Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
• Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
• Trained/ educated patients on contact lens care, insertion, removal, and hygiene practices.

• Collaborated with clients to plan shoots and boost satisfaction with photos.
• Explained price and package details to customers.
• Set up lights, backdrops and props for shoots and events.
• Improvised photographic methods and techniques.

• Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
• Provided excellent service to customers through active engagement, direct eye contact and listening skills.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Followed store opening and closing procedures as per company guidelines.
• Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
• Restocked merchandise from inventory during downtime when items upfront became low.
• Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Used bilingual skills to assist other sales associates in closing sales with Romanian-speaking customers.
• Learned about real 14k and 18k white/ gold, can tell the difference between sterling silver/ gold plated items, organized cases and made sure it looks presentable

• Developed lesson plans according to Church's curriculum and general bible study.
• Met with pastor and church staff regularly to plan appropriate lessons based on weekly topics and sermons.
• Taught many students on incorporating christian religion into daily life and bible study.
• Advocated for children and children's programs to parents and church staff.

• Maintained clean and well-organized environment to promote client happiness and safety.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Facilitated best care by developing strong and trusting rapport with patient.
• Talked to each patient about their day and making their day 10x better

- Helped out to make sure every customer was satisfied for what they were looking for.

- Has sold over 150+ club cards within a couple months

- Offered to help my co-workers with handling some customers, made sure they were satisfied and happy

- Performs other positions such has a cashier when needed, organizing shipments, helped with the club booth and mainly Greeting others and helping them find what they need.

• Worked 4 different stations each Timeframe to provide optimal coverage and meet production goals.
• Successfully communicated with all team members to navigate job duties and complete daily tasks.
• Maintained productive, efficient approach to all tasks.