Helayna Miller
Mableton,GA
Summary
Dedicated professional with strong customer service, communication, and organizational skills, demonstrating a commitment to enhancing client satisfaction and operational efficiency. Notable achievements include successfully resolving customer inquiries and implementing process improvements that increased team productivity. Seeking to leverage these skills in a challenging role that contributes to organizational success.
Overview
7
7
years of professional experience
Work History
Optical Technician
Pearle Vision
Austell, GA
06.2021 - Current
- Measured, fit, and adapted lenses and frames for patients.
- Adhered to company policies and procedures related to safety regulations.
- Trained new employees on proper use of equipment and techniques.
- Monitored quality control standards throughout the manufacturing process.
- Created detailed reports summarizing test results and analysis findings.
- Completed administrative tasks related to record keeping and documentation.
- Resolved customer complaints regarding product quality or service issues promptly.
Sales Associate/Cashier
T.J. Maxx
Smyrna, GA
08.2017 - 01.2021
- Trained and mentored new associates on procedures and sales techniques.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Maintained store cleanliness and organization.
Education
High School Diploma -
Campbell High School
Smyrna, GABachelor of Science - Psychology
Kennesaw State University
Kennesaw, GASkills
- Customer service
- Critical thinking
- Data entry proficiency
- Problem solving
- Dedicated team player
- Administrative support
- Excellent verbal communication
- Excels in a fast-paced environment
- Strong Attention to Detail
Timeline
Optical Technician
Pearle Vision
06.2021 - Current
Sales Associate/Cashier
T.J. Maxx
08.2017 - 01.2021
High School Diploma -
Campbell High School
Bachelor of Science - Psychology
Kennesaw State University
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