Lisa Rynkievich
South Haven,MN
Summary
Skilled Optical Technician with a proven track record at Primary Eyecare, adept in optical dispensing and fostering customer loyalty through exceptional service. Demonstrates strong teamwork and problem-solving abilities, significantly enhancing patient satisfaction and workflow efficiency. Expert in insurance billing and patient testing, committed to continuous learning and excellence in eye care.
Overview
10
10
years of professional experience
Work History
Optical Technician
Primary Eyecare
Litchfield, MN
02.2017 - Current
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Chemical Dependency Technician
Wings
Litchfield, MN
07.2015 - 03.2018
- Provided crisis intervention support to patients experiencing emotional distress or displaying risky behavior, preventing potential harm.
- Utilized motivational interviewing techniques to help patients identify personal goals related to their recovery journey.
- Collaborated with mental health professionals to address co-occurring disorders, resulting in comprehensive care for patients in need.
Optical Technician
Annandale Eye Clinic
Litchfield, MN
09.2016 - 01.2018
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
Education
Litchfield High School
Litchfield, MN2006
Skills
- Customer service
- Optical sales
- Optical measurements
- Optical dispensing
- Appointment scheduling
- Insurance billing
- Payment collection
- Patient testing
- Scribing
- Glasses repair
- Tonometry testing
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Verbal and written communication
- Customer support
- Relationship building
- Microsoft office
Timeline
Optical Technician
Primary Eyecare
02.2017 - Current
Optical Technician
Annandale Eye Clinic
09.2016 - 01.2018
Chemical Dependency Technician
Wings
07.2015 - 03.2018
Litchfield High School