Diana Moreno
Concord,NC
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills.
Aiming to advance my abilities in retail. Experienced with retail operations and customer interactions. Utilizing organizational and communication skills to enhance store performance and customer experience.
Available for full time work with a flexible schedule.
Overview
1
1
year of professional experience
Work History
Asset Protection Associate
Walmart
Concord, NC
12.2024 - Current
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Receipt checks to verify purchases.
- Maintained detailed records of all incidents involving asset loss.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
Resort Housekeeper
The Great Wolf Lodge
10175 Weddington Rd, Concord, NC 28027
08.2024 - 09.2024
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Education
High School Diploma -
Hickory Ridge High School
Harrisburg, NC06-2018
Skills
- Customer service
- Front-end monitoring
- Team collaboration
- Retail operations
- Safety compliance
- Cultural Awareness
- Relationship Building
- Dependable and Responsible
- Detail Orientated
- Time Management
- Organized
- Excellent communication
- Attention to detail
- Creative
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Personal Development and Self-Improvement
- Exploring various forms of art, such as Traditional Drawing/Painting, Digital Art, and Animation, to nurture creativity and personal growth
- Avid Reader
- Enjoy participating in Meditation and Working out for overall physical and mental well-being
- Hiking with friends and Exploring New Places
Timeline
Asset Protection Associate
Walmart
12.2024 - Current
Resort Housekeeper
The Great Wolf Lodge
08.2024 - 09.2024
High School Diploma -
Hickory Ridge High School