Diana Russo

* Maintained positive relationships with clients, communicating effectively about Estimates and Invoices.
* Explained and assisted homeowners with picking out materials and expectations throughout home repairs/renovations.
* Answered customer questions and helped resolve various concerns.
* Followed safety protocols and best practices for installation, maintenance, or repair work.
* Assisted Foreman on different job sites by utilizing power tools safely, enabling efficient completion of various construction-related tasks while minimizing the risk of injury or damage to property.
* Upheld a clean working environment throughout each job site visit, promoting professionalism and respect for clients'' spaces.
* Assisted in completing major renovation projects, resulting in timely and high-quality outcomes for clients.
* Managed supplies, prepared work sites, and followed safety protocols.
* Enhanced the efficiency of repair jobs by maintaining a well-organized workspace and proper inventory of tools and materials.
* Conducted thorough clean-up processes after each project, ensuring client satisfaction and a polished final product.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

• Lead team by demonstrating strong multitasking skills managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
• Streamlined server training processes for improved efficiency and consistency in service delivery.
• Ensured compliance with health and safety regulations through ongoing training.
• Reduced order errors by implementing clear communication strategies.
• Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
• Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
• Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
• Implemented innovative techniques for server training, leading to increased confidence among new hires and improved overall performance.
• Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
• Trained new team members on restaurant procedures, menu items, and performance strategies.