Diana M. Sternberg
Pleasant Prairie,WI
Summary
Dedicated and compassionate steward with a proven track record in non-profit fundraising, adept at uniting diverse personalities and backgrounds toward a shared mission. Highly organized and detail-oriented, committed to executing exceptional events that exceed established goals. Extensive experience in planning, budgeting, and coordinating a wide range of events, from intimate gatherings to large-scale initiatives. Strong communication and negotiation skills facilitate the cultivation of meaningful relationships with key stakeholders and vendors, ensuring successful collaborations.
Overview
27
27
years of professional experience
Work History
Flight Attendant
Delta Air Lines
Minneapolis, MN
01.2011 - Current
- Delivered exceptional customer service to ensure passenger satisfaction and comfort during flights.
- Conducted safety demonstrations and ensured compliance with federal regulations and airline policies.
- Collaborated with team members to execute in-flight service, maintaining high standards of quality and efficiency.
- Trained new flight attendants on safety protocols, emergency procedures, and service excellence standards.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Lab Tech
Kozak Orthodontics
Kenosha
01.2009 - 01.2010
- Operated and calibrated lab equipment, ensuring adherence to safety protocols and standards.
- Collaborated with orthodontists to develop customized treatment solutions based on lab findings.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Inflight Instructor
Midwest Airlines
Oak Creek, WI
09.1998 - 11.2008
- Inflight Recruiter- Conducted New Hire Interviews and Presentations
- Cultural Diversity Training
- Designed the Maternity Leave Handbook for Flight Attendants
- AFA Union Representative- Medical and Maternity Leave Issues
- Developed and implemented engaging lesson plans for diverse adult learners.
- Facilitated interactive training sessions to enhance customer service skills among staff.
- Coordinated curriculum updates to align with industry standards and regulations.
- Evaluated student progress through assessments, providing constructive feedback for improvement.
- Enhanced instructional methods by incorporating technology and multimedia resources into lessons.
- Led workshops on safety protocols and emergency procedures for airline operations personnel.
Education
Associate of Applied Science - Business Management
Gateway Technical College
Kenosha, WI08-2019
Technical Diploma - Business Service Manager
Gateway Technical College
Kenosha, WI08-2019
Certification - Leadership Management Certificate
Gateway Technical College
Kenosha, WI05-2019
Certification - General Management
Gateway Technical College
Kenosha, WI12-2018
Skills
- Customer engagement
- Dedicated work ethic
- Detail-oriented
- Emergency first aid skills
- Organizational time strategies
- Risk management procedures
- Global awareness
- Effective verbal communication
Accomplishments
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Added, renewed and grew fundraising and donation contributions for various organizations. .
Timeline
Flight Attendant
Delta Air Lines
01.2011 - Current
Lab Tech
Kozak Orthodontics
01.2009 - 01.2010
Inflight Instructor
Midwest Airlines
09.1998 - 11.2008
Associate of Applied Science - Business Management
Gateway Technical College
Technical Diploma - Business Service Manager
Gateway Technical College
Certification - Leadership Management Certificate
Gateway Technical College
Certification - General Management
Gateway Technical College
RELEVANT QUALIFICATIONS
- Fundraising Coordinator, Kenosha Shoremen High School Larcrosse Team January 2026
- Event & Fundraising Volunteer Coordinator, Kenosha Thunder High School School Hockey Team July 2025
- Home & School President, All Saints Catholic School Kenosha May 2017–2019
- Elected by the School Board of Directors. Implemented the school budget, the organization of fundraisers, events, & volunteers for three campuses. Developed Policy and Procedures for school handbook. Established two new committees. Designed all communication documents for the families. Responsible for creating a Fundraising outline for the 2019-2020 school year of all school programs that fundraise. Established and confirmed list of donors.
- Fundraising Coordinator, All Saints Catholic School Kenosha October 2018
- Organized a fundraiser for the school to raise funds for new technology. The fundraiser ran for two weeks and we raised over $16,000. Students received a carnival at the end of the school year for participating.
- Event Coordinator, All Saints Catholic School Kenosha 2016-2018
- Strategized to accommodate 700 people, organized volunteers, networked within the community for donations, raised over $2,500.
- Family Readiness Coordinator, Army National Guard 2005-2007
- Support the families of the deployed soldiers, organized fundraiser that raised over $12,000.