Diana Mutebi
Worth,Texas
Summary
I am looking for a challenging position that will allow me to harness my experience in computer networking. Am a Technology-inclined professional and posses strong troubleshooting capabilities and customer-oriented attitude. I am experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
Customer Care Agent
Alaska Airlines, DFW Airport
2022.03
- Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
- Inform passengers through all aspects of their experience with Alaska Airlines by communicating appropriate information about their trips and belongings
- Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
- Listen to irate passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
Medical Transportation Specialist
Quest Diagnostics
2022.11 - Current
- Responsible for the safe, timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination while protecting critical health information.
- Engage and develop relationships with customers and communicate client concerns to local leadership.
- Maintain effective, level of communication with Local Leadership, to report service impacting issues.
- Strong organizational skills Ability to follow company and department policies and procedures
- Ability to handle multiple tasks and work in a fast-paced environment
Vela Wood Law
2022.05 - 2022.07
- Assists with general office duties and assisting supervisors in work related tasks
- Answering and routing phone calls, taking messages, and greeting and directing visitors to the appropriate staff
- Maintains records and files and organization and inventory of office supplies
- Assists in preparing, editing, and distributing correspondence, reports, forms, and documents
- Assists in planning meetings, conferences, and travel
- Research items needed for company & work-related areas
- Assists in compiling data, summaries, or reports
- Performs work related errands and occasional supervisors’ personal errands.
Specialist
CNS Centre for Neuro Skills, Neuro Rehab
2019.01 - 2022.01
- Care for people with traumatic brain injury and spinal cord injuries
- Guide and assist clients with specific plan of care
- Assist patients to do their basic day to day activities
- Assist patients with therapeutic exercises
- Driving patients to and from the hospital appointments, rehabilitations and entertainment centers.
Executive Customer Service Agent
West Asia Management Consulting House
2013.01 - 2017.01
- Marketed our consulting services including but not limited to commercial project planning
- Management, asset management and fund sourcing, mergers & acquisitions, brand management
- Spear headed relationship with Gelato Divino, who hired us to consult on the opening and management of 7 locations in the UAE
- This relationship was one of the most profitable in the company’s history earning them over 5 million dollars
- Communicated daily with customers to ensure total customer satisfaction
- Responsible for initiation planning and designing of the project scope
- Analyzed data to inform business decisions
- Developed and implemented project budgets
- Prepared reports for senior management.
Education
Associate Degree - Networks Systems Administration, Information Technology
2023
Diploma - Computer Science and Business Studies
2007
Associate Degree - Project Planning and Management
2006
Skills
- Proficient in
- Microsoft Office Software
- PC Assembly, Troubleshooting and Repair
- PC Networking and Network Troubleshooting
- Customer Relations Management
- People Oriented
- Quick learner
- Attention to Detail
- Customer Relations
- Project Management
Timeline
Medical Transportation Specialist - Quest Diagnostics
2022.11 - Current
- Vela Wood Law
2022.05 - 2022.07
Customer Care Agent - Alaska Airlines, DFW Airport
2022.03
Specialist - CNS Centre for Neuro Skills, Neuro Rehab
2019.01 - 2022.01
Executive Customer Service Agent - West Asia Management Consulting House
2013.01 - 2017.01
DeVry University - Associate Degree, Networks Systems Administration, Information Technology
YMCA - Diploma, Computer Science and Business Studies
Makerere University - Associate Degree, Project Planning and Management
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