Ikran Ahmedshire
Irving,TX
Summary
Detail-oriented professional with experience in data management, regulatory compliance, and customer service. Skilled in conducting inspections, performing data analyses, and developing safety policies. Strong communicator and collaborator, adept at using EpiData and Tableau for insights. Currently pursuing a Bachelor of Science in Public Health, expected December 2024.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
American Airlines, DFW International Airport
01.2023 - Current
- Assisted a large volume of customers daily with a positive attitude, focusing on customer satisfaction.
- Actively listened to customers, handled concerns swiftly, and escalated major issues when necessary.
- Managed inbound and outbound customer calls, facilitating clear communication.
- Provided exceptional customer service by leveraging extensive product knowledge and creating welcoming experiences.
- Assisted with check-in and boarding, ensuring compliance with airline policies.
- Announced flight updates and gate changes over the PA system.
- Tagged baggage and routed it for loading and screening.
- Oversaw ticketing, gate, and BSO services.
- Delivered personalized support based on individual customer needs.
- Documented flight history and passenger itineraries.
- Recorded customer interaction details in the sales system.
Work Health and Safety Specialist Intern
Amazon.Inc
06.2024 - 08.2024
- Conducted thorough workplace inspections and identified potential hazards to improve safety.
- Reduced accident rates by implementing effective safety policies and procedures.
- Enhanced employee awareness of health and safety regulations through comprehensive training programs.
- Minimized injury risks with rigorous risk assessments and hazard analysis.
- Ensured compliance with OSHA standards by regularly reviewing and updating company safety policies.
- Organized company-wide health fairs promoting wellness initiatives, increasing employee participation in preventative health measures.
- Contributed to reduced worker compensation claims through diligent accident investigation and root cause analysis processes.
- Facilitated cross-departmental collaboration on safety-related issues, ensuring consistent application of policies.
- Investigated incidents, determined root causes, and implemented corrective actions.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Assisted in planning and executing company events, resulting in increased employee engagement and satisfaction.
Community Data Intern
Broadstreet Institute
02.2024 - 04.2024
- Conducted data collection, entry, and cleaning, ensuring accuracy and consistency in community health datasets.
- Utilized EpiData for effective data management in line with CDC guidelines.
- Performed epidemiological analyses, providing insights through data visualization and humanization.
- Developed and executed data analysis strategies, using querying techniques to extract relevant information.
- Communicated findings clearly to stakeholders, aiding public health initiatives.
- Created dashboards and reports using Tableau for enhanced data presentation.
- Improved departmental collaboration through effective communication of data insights.
Passenger Service Agent
Prospect Air Service
06.2022 - 12.2022
- Assisted passengers with luggage check-in and ensured carry-on items met federal guidelines.
- Supported check-in and boarding processes, enforcing airline policies.
- Instructed passengers on safety and emergency procedures.
- Escorted handicapped passengers from the terminal to aircraft.
- Answered passenger inquiries effectively.
Clinical Assistant Volunteer
Khulud Hospital
04.2021 - 05.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Engaged others with variety of activities such as reading, writing and games for entertainment purposes
- Advocated for orphaned children to acquire basic needs and medical attention
- Supported clinical staff during examinations and procedures, ensuring timely completion of tasks and optimal patient comfort.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Promoted preventive care measures through patient education on proper nutrition, exercise routines, and medication adherence.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Supervisor of Operations
Mlsolutions
08.2018 - 05.2019
- Worked in amatrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Scheduled employees' shifts, taking into account customer traffic and employee strengths.
- Increased sales by 18%
Dallas College- Admission Department
Dallas College
01.2018 - 05.2018
- Interacted respectfully with others to offer ideas, identify issues and provide assistance.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Interacted with students by phone, email or in-person to provide information.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Helped high school students apply for Universities, Financial Aid and scholarships
Education
Bachelor of Science - Public Health
The University of Texas At Arlington
Arlington, TX12.2024
Associate of Science - Biology
North Lake College
Irving, TX12.2022
High School Diploma -
Macarthur High School
Irving, TX06.2017
Skills
- Health Service Referrals
- Life Skills Instruction
- Report Preparation
- Informational Materials
- Individual and Community Advocacy
- Maintaining Updated Records
- Microsoft Office Proficiency
- Supporting Daily Living Needs
- Documentation
- Customer Relationship Management
- Data Entry
- Account updating
- Report Generation
- Active Listening
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
somali
Native or Bilingual
Arabic
Limited Working
Timeline
Work Health and Safety Specialist Intern
Amazon.Inc
06.2024 - 08.2024
Community Data Intern
Broadstreet Institute
02.2024 - 04.2024
Customer Service Agent
American Airlines, DFW International Airport
01.2023 - Current
Passenger Service Agent
Prospect Air Service
06.2022 - 12.2022
Clinical Assistant Volunteer
Khulud Hospital
04.2021 - 05.2022
Supervisor of Operations
Mlsolutions
08.2018 - 05.2019
Dallas College- Admission Department
Dallas College
01.2018 - 05.2018
Bachelor of Science - Public Health
The University of Texas At Arlington
Associate of Science - Biology
North Lake College
High School Diploma -
Macarthur High School
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