Diana Nsowaa
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
3
3
years of professional experience
Work History
Waitress Supervisor
Palm Plaza
Accra ,Lapaz
01.2024 - Current
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Monitored cash register operations during shifts for accuracy of transactions.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Observed food safety and sanitation protocols to reduce germ spread.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Waitress
Lexis Lodge
04.2022 - 08.2023
- Assisted in seating guests at tables or booths.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
High School Diploma - Business
Bekwai Wesley High School
Ashanti Bekwai04-2016
Skills
- Employee training
- Customer service
- Menu planning
- Food safety
- Team building
- Time management
- Food handling
- Communication skills
- Menu design
- Table management
Timeline
Waitress Supervisor
Palm Plaza
01.2024 - Current
Waitress
Lexis Lodge
04.2022 - 08.2023
High School Diploma - Business
Bekwai Wesley High School
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